Delivery Options and Processes

Laurier offers two options for Ontario Police Services to deliver the MHCR training to all sworn officers:

Option 1: Train-the-Trainer (MHCR-T3): 

• Designate learners from your service to become certified MHCR instructors. (includes access to online modules + 3 days of in-person training
• Individual services are responsible for coordinating live actors or purchasing VR equipment.

Option 2: White Glove Service: 

• Laurier-trained MHCR instructors will facilitate the complete in-person training and offer evaluation services using University-owned virtual reality equipment.
• Full-service and partial-service options are available.

Need help choosing between delivery models? We’re happy to help you evaluate the most cost-effective option for your service. Email mhcr@wlu.ca to set up a time to meet with a member of the MHCR team to discuss your needs and options.

Delivery Models

White Glove Service

Laurier-trained MHCR instructors will facilitate the complete in-person training and offer evaluation services using University-owned virtual reality equipment. We also offer instructor support: our Cadre can work alongside your MHCR-T3 instructors. Note that each service shall have at least one MHCR-T3 qualified instructor to support delivery, remediation, record keeping, and to confirm officer qualification in accordance with the mandate.

MHCR Cadre Support Services  
Flexible Consulting & Training Support for Police Services  

The Mental Health Crisis Response (MHCR) Program now offers extended services beyond full-day training through our certified Cadre facilitators. These options are ideal for services seeking supplemental coaching, custom co-facilitation, evaluation or implementation support.   Our cadre provide expert support for your T3’d trainers – particularly to help with their first training sessions.  (availability for in-person support is dependent upon location and cadre availability) 

Full Day Support (In Person) - $1000 for 7 hours (includes mileage) 

Half Day Support (In Person) - $550 for 3.5 hours (includes mileage)

Cadre support is based on availability and does not include overnight accomodations (if required)

Why Use Cadre Support?  

• Access high-quality guidance to support the smooth roll-out of MHCR training at your service 
• Support your T3s trainers flexibly 
• Maintain fidelity to MHCR and DePICT™ standards  

All services delivered by Laurier-certified Cadre with MHCR expertise. Custom packages and quotes available upon request.  

To book or inquire, contact: mhcr@wlu.ca  

MHCR Registration

Each service designates an MHCR Administrator to enroll members through Laurier’s secure portal. Contact mhcr@wlu.ca to set this up.

MHCR Record Keeping and Certification Tracking

It is the responsibility of each service to track and ensure officers complete all modules of the MHCR training annually. Online module certificates must be presented to the trainer prior to in-person training. The trainer should track and keep all records of in-person training, particularly notes related to the evaluation scenario score and feedback.

Officers who do not meet the standard should receive immediate feedback from instructors and be required to retake the scenario. Evaluations are also reattempted when officer safety is compromised in earlier attempts. Follow your police service’s internal training policies to guide remedial action as required.

If a member fails the online quizzes multiple times, they should contact Laurier for a reset and a debrief with a training officer. *Additional fees may apply.

Training Coordinators

To deliver MHCR in compliance with the CSPA:

• Instructors must be certified through the MHCR-T3 program.
• All training must use the MHCR forum and evaluation scenarios, and officers must be evaluated using the DePICT(TM) competency-based framework.
• Police services are required to maintain documentation of completion and assessment must be retained for audit purposes.

MHCR Training Pricing (2025) 

* Pricing for Ontario Police Services differs as it is subsidized by the Ministry of the Solicitor General.
Pricing for other participants (e.g. out-of-province/country) is under review and will be posted once finalized.

Additional Costs

• Live-action actors: Pricing and availability vary. Cost is the responsibility of the police service. 
• VR equipment and licensing: Purchase and liscensing are at the expense of the police service. For pricing and details, contact canada-sales@streetsmartsvr.com. Note: SSVR is the current sole provider of the MHCR-VR scenarios