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Built in collaboration with Brantford Police Services and developed by police experts, this course examines the many aspects of the role of supervision and leadership, and how they impact on the delivery of effective public safety services. World events over the last few years have demonstrated the need to re-appraise leadership styles and competencies to deliver public safety services effectively and efficiently to our diverse communities. Front-line supervisors, whether operational or administrative, are the linchpin to organizational efficacy, translating strategies from senior command to operational implementation. Self-awareness is a fundamental building block to leadership development that defines how members “model the way.”

Learners will assess their current leadership attributes and go on to learn how to enhance competency, examine communication skills, the impact of performance management, dealing with health and wellness issues, and working within diverse communities. Through readings, online course materials, in-class work, self-reflection, and case problems, learners will begin to enhance their leadership skills, and how their style as a leader has impact on them, their team, and their service. The course will examine leadership theories and ideas on behaviours that can enhance effectiveness as public safety supervisors, for sworn officers, civilian members and public safety members.

This program has been designed for current, acting and aspiring police and public safety supervisors. We recommend participants have 2+ years of police and/or public safety experience before registering for the certificate.

Learning Outcomes

  • Identify and demonstrate critical leadership skills, including competencies, behaviours, and attitudes, to effectively lead and manage teams as public safety supervisors.
  • Analyze and evaluate workplace issues such as diversity and inclusion, mental health and wellness, and ethical decision-making.
  • Develop intercultural communication skills to better understand and interpret behaviours, actions, and attitudes of individuals in contact with public safety members.
  • Determine and defend performance management techniques, including diagnosing performance, providing feedback, and implementing improvement plans to optimize individual and team performance.
  • Critically assess and evaluate various communication methods and techniques to ensure clarity and effectiveness in communicating with team members and the community.

"This has by far surpassed any previous supervisor training I have taken part in. This course is extremely useful and relevant to the current policing climate.”

Kevin Cabral - Sergeant, Brantford Police Service

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Contact Information

For more information about this certificate contact the Centre for Public Safety and Well-Being at