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The Mental Health Crisis Response (MHCR) Applied Training and Education Program is a scenario-based, community co-designed curriculum that offers enhanced training in de-escalation tactics and communication for all officers in Ontario. Developed and tested over an eight-year period, the MHCR is an evidence-based curriculum vetted by diverse experts.

More information will be posted as it becomes available. Complete the MHCR form to stay informed about the program, including webinars, pricing, and information kits.

Distinguishing Features of the MHCR

The MHCR is unique to other models of crisis de-escalation education and training through several prominent characteristics.

Course Delivery

Leveraging hybrid learning models, the MHCR offers foundational knowledge in de-escalation and mental health crisis response accompanied by state-of-the-art scenarios in virtual reality (VR) for high-fidelity, scalable applied learning.

The current MHCR package contains a total of six scenarios (three forum, three evaluation) with an additional eight scenarios in development. Currently, one forum and one evaluation scenario are available in VR, with four more in development for future training cycles.

At this time, MHCR is only being offered to Ontario police services. If you are a professional from another sector (e.g., corrections, EMS) who would like to receive information about future developments, complete the MHCR form to receive updates.

Course Outline

The MHCR training package features an innovative, blended learning approach that takes learners through online modules, applied learning in group problem-solving sessions, and an evaluation scenario for formative assessment intended to guide continued learning and improvement in de-escalation competencies.

As a comprehensive training and assessment package, the MHCR allows the province of Ontario to establish a professional standard in de-escalation and mental health crisis response.

The MHCR program learning objectives and delivery are guided by the De-escalating Persons in Mental Health Crisis Competencies Tool (DePICT™), the first validated evaluation framework for police training in de-escalation and mental health crisis response.

Officer wearing VR headset

CSPA Requirements

As of April 1, 2024, the MHCR is mandatory training for all officers in Ontario with required requalification training every 12 months, as outlined in the Community Safety and Policing Act (CSPA). To be compliant with the legislation, MHCR training must be provided by an instructor certified through Wilfrid Laurier University’s MHCR Train-the-Trainer (MHCR-T3) program.

To meet the regulatory and requalification requirements, all officers must complete the following.

Mandatory Training Requirements


Estimated Duration

4 online modules with passing grades on quizzes

4 hours, 40 minutes

1 Forum Scenario online primer module

25 minutes

1 Forum Scenario (in person)

90 minutes

1 Evaluation Scenario (in person)

20 minutes

Requalification Requirements



Passing grade on 4 online quizzes

40 minutes (10min per quiz)

1 Forum Scenario (in person)

90 minutes

1 Evaluation Scenario (in person)

20 minutes

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