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Becoming a Golden Hawk means more than just cheering on our (really good) varsity teams – it means being a student who cares about your community, who works hard in the classroom, and who takes advantage of all the learning opportunities that can happen outside the classroom, too.


PhD in Management, Organizational Behaviour/Human Resources Management

Educational Background

  • Bachelor of Science in Psychology, University of British Columbia
  • Master of Science in Management (OB/HRM), Wilfrid Laurier University

Reasons for Being at Laurier?

I found my supervisor, Jessie, at Laurier, who has similar research interests as I do. From the first time I met her, I knew that we would get along very well and have a good fit. Supportive faculty members and PhD office staff like Amanda K.

Research Interests

My research questions are to examine factors (e.g., workers’ interpersonal relationships with supervisor and coworkers, employee-customer interactions in customer service settings, prosocial/deviant behaviours) that influence employee well-being and performance.

Employee-customer interactions in customer service settings is one of my earliest research interests and my personal experience working in customer service jobs and engaging in emotional labour inspired/motivated to be interested in this topic. I developed other research interests after taking PhD seminars and reading journal articles.

Career Goal

My career goal is to become a professor at a business school (i.e., conduct research and teach students). I like interacting with students and teach them based on my research interests and other research findings.

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