How To Resolve Applicant Portal Login Issues

March 25, 2026

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Did you log in to your Laurier applicant portal expecting to check for updates - maybe about your application or an offer of admission - but… you can’t get in?

Take a breath. You’re not the only student running into this right now, and in most cases the fix is actually pretty quick! Most login issues we’re seeing are connected to Multi-Factor Authentication (MFA) and small issues that can be resolved in a few minutes.

To help you get back into your portal, we’ve pulled together answers to the most common questions our teams are receiving.

First things first...

Are you using the correct portal link?

We updated the Laurier applicant portal on February 23, so make sure you’re accessing the most recent version of the portal link. If you’re using an old bookmark or saved page, try accessing the portal directly from the link in your Laurier emails instead.

“I forgot my password / can you reset my account?”

Our team isn’t able to reset passwords or authentication apps for students directly, but you can easily do this yourself using Laurier’s Self-Service Password Reset (SSPR) tool. This tool allows you to:

Reset your password
Unlock your account
Change your password

You can access it from any device, anytime, anywhere. If additional help is needed after trying the tool, the ICT Service Desk can assist further.

“My login credentials aren’t working / I changed my phone number.”

If your login details aren’t working or your phone number has changed, you may need to reset your Multi-Factor Authentication (MFA). The quickest solution is to use the MFA Self-Service Reset Portal. The system will ask you a few security questions and if answered correctly, will allow you to set up new authentication methods.

“I’m not receiving the authentication code.”

If your authenticator app isn’t sending a code or push notification, try these quick troubleshooting steps:

Double-check your login information and make sure your device’s date and time are correct
Clear your browser cookies for the applicant portal site
If you’re using phone data, try switching to Wi-Fi (or vice versa)
Make sure your Authenticator app is updated and that push notifications are turned on

These small fixes often resolve the issue right away.

Still stuck? Here’s what to do next:

If you’ve tried the steps above and are still unable to access your portal, the ICT Service Desk is the best team to help you move forward! You can:

Complete the MFA Reset Request Form or
Call the ICT Service Desk at 226-243-6393

Tip: When contacting ICT, include your student ID number and let them know what troubleshooting steps you’ve already tried. This helps them assist you faster.

We know the applicant portal is an important place for checking updates about your application, admission decisions and next steps. If you run into login issues, don’t worry – Laurier is here to help.

Whether you’re waiting on an offer or already holding one, we’re excited you’re considering joining the Golden Hawk community.