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I am an assistant professor in the Operations and Decision Sciences (ODS) area at the Lazaridis School of Business & Economics, Wilfrid Laurier University. I received my PhD in Management Science from Sauder School of Business, University of British Columbia. Prior to my Ph.D., I obtained my Master of Applied Science degree in Operations Research from the University of Toronto and my Bachelor of Science degree in Physics and Mathematics from McGill University.
My research focuses on improving data-driven decisions using statistical learning and stochastic modeling methods with application in service operations and revenue management.
I am particularly interested in improving decision-making within complex information-sharing environments (e.g., misinformation, strategic behaviors, bias) and system dynamics. My recent research topics include:
(i) Spread and control of misinformation in online platforms;
(ii) Optimal combination of forecasts from multiple biased sources;
(iii) Service allocation with customer returns
Jussi Keppo, Michael Kim, Xinyuan Zhang (2022). Learning Manipulation Through Information Dissemination. Operations Research, 70(6), 3035-3628