PhD (Cambridge University), MEngM (George Washington University), BSc (University of Moratuwa).
My main area of research is service and relationship marketing. I also teach a PhD seminar on the same topic in addition to my MBA and BBA teaching in services marketing management. My research focusses on Word of mouth behavior, customer-service provider interactions, value creation, customer relationships and business relationships. Since 2009, I have also been the co-editor of the Journal of Service Theory and Practice, currently in its 26th year of publication.
My research has been published in the following journals
Prior to joining Laurier, I have worked or consulted for a number of leading organizations including Accenture, British Telecom, the Ceylon Chamber of Commerce, the World Bank and the Japan Bank for International Co-operation. I also worked for and managed an engineering consulting firm in the construction sector.
I was also a Fulbright Scholar and a Cambridge Commonwealth Scholar.
Recently commenced projects
Value destruction - How it impacts wellbeing
Equity based perspective of service wellbeing
Service employee roles in value creation
Service based model of the role of digital content marketing in building value-laden relationships
I have been the recipient of a number of external research grants from both the public (Social Sciences and Humanities Research Council) and private (telecom industry) sectors. I have also received numerous research excellence awards, including best paper awards at some of the American Marketing Association’s leading conferences. I am also the co-author of an award-winning case publication.
I have sat in the supervisory committees of all the doctoral students to have so far graduated from the marketing area. I am interested in supervising students in service marketing, relationship marketing, and specifically those who wish to undertake survey based research. Specific topics of interest include:
Service and Relationship Marketing
Service Marketing Management
High Technology Marketing
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