Laurier's Campus Accessibility Timeline: 2003-2025

The following timeline showcases Laurier’s goals, status updates, improvements and/or notable accomplishments made as we’ve annually reviewed our progress towards implementing the strategies outlined in our ongoing accessibility planning, and in ensuring our compliance with legislative requirements – as results were originally documented and published.

Employment Equity and Accessibility wishes to convey our deep gratitude to all campus partners who provided the following information enabling us to showcase the broad-based work happening on our campuses to remove barriers for those with disabilities and to ensure that everyone in our community can equitably engage in their learning and work.

For more information, review our accessibility resources and our current accessibility plan.

Do You Have Something to Add?

Employment Equity and Accessibility considers this a ‘working list’, not a complete one. Please email accessibility@wlu.ca with any amendments and/or additions.

If you have an amendment correcting misinformation and/or enhancing clarity, please include both the exact section to be edited, as well as the content (and any relevant links) with which it should be replaced.

If you have a status update or notable accomplishment to add, please provide a brief description of the accessibility initiatives or advancements your area of campus has undertaken between Jan. 2022 and Dec. 2025. Be sure to outline why this work was completed/how it is important (two to three lines max) and link to relevant webpages, publications, etc.

2022-2025: Notable Accomplishments and Status Updates

Embedding Accessibility into Strategic Planning and Leadership

  • Laurier Strategy:
  • Strategic Plan for Equity, Diversity and Inclusion:
  • Leadership:
    • Led by the Chief Human Resources and Equity Officer, Senior Leadership in 2024 participated in comprehensive learning re: accessibility at Laurier, foundational to deepening their understanding of how best practices intersect with their work and that of their portfolios.

Improving the Campus Built Environment – Initiatives Undertaken by Facilities and Asset Management (FAM)

  • Accessibility Refresher Training:
    • In 2023, a refresher accessibility training was provided for FAM staff by AM FM Consulting Group Inc. to reinforce best practices and compliance with barrier-free requirements under the 2012 Ontario Building Code, including the 2015 accessibility updates and Ontario Regulation 191/11 – Integrated Accessibility Standards. Training objectives focused on reviewing legislative standards, understanding compliance obligations, identifying accessibility gaps and barriers, and developing practical recommendations for improvement.
    • In 2022, FAM staff completed the Accessibility Assessment for Buildings Training, through AM FM Consulting Group Inc. The training provided practical skills for conducting comprehensive accessibility assessments, identifying gaps and barriers both inside and outside buildings, and developing actionable recommendations. Additionally, the training covered best practices for implementing upgrades and renovations efficiently and cost-effectively, ensuring full compliance with Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Building Code (OBC) standards.
  • Parking and Transportation Resources:
    • Parking Services actively works with campus partners to ensure the parking accessibility needs of students, faculty, and staff are met with consistency and care. When accessible spaces are affected by construction, a relocation protocol is followed to maintain uninterrupted access. In addition, procedures are in place to support short-term accessible parking requests, allowing for flexible accommodations that reflect the diverse needs of the University community.
    • Parking Services ensures all campus parking lots meet AODA requirements by upgrading spaces to comply with standards for width, location, and signage. Where accessible spaces are lacking, new spots are created, such as the addition of an accessible parking space at the Indigenous Student Centre on the Brantford campus.
  • Planning, Design and Construction:
    • Continuous Infrastructure Improvements to Enhance Accessibility and Inclusivity for the Laurier Community - as part of our ongoing commitment to meeting AODA requirements and creating more inclusive spaces, several accessibility upgrades have been completed or are in progress at the Laurier campuses. They are as follows:
    • Brantford Campus:
      • Indigenous Centre: Installed an AODA-compliant concrete ramp and constructed a new accessible vestibule to improve entry access.
      • One Market – Level 1 Atrium Washrooms: Upgraded facilities to include automatic door openers, barrier-free stalls with grab bars, and AODA-compliant sinks, countertops, and washroom accessories.
      • One Market – Washroom & Corridor Project (OM206–10): Currently underway, this project involves renovating non-compliant gendered washrooms. The updated spaces will feature AODA-compliant fixtures, push-button door operators, and an accessible water fountain/bottle filler. Completion is scheduled for February 2026.
      • Building Entrances: Added automatic door openers to existing entrances to improve accessibility across campus.
    • Waterloo Campus:
      • Universal Washrooms at 202 Regina St. Building: Installed a wider AODA-compliant door to improve accessibility.
      • Concourse/Arts and Bricker Academic Washrooms: Installed toilet risers in the main floor Concourse/Arts and Bricker Academic gender-neutral washrooms to meet current AODA height accessibility requirements.
      • Arts–Peters Corridor Ramp: Replaced a small set of steps with an accessibility ramp, ensuring barrier-free movement between the Arts and Peters buildings.
      • Arts Wing Staircase: Corrected non-conforming railing at the main staircase near Arts 1E1 to meet accessibility standards.
      • Seagram Stadium: Installed AODA-compliant interim grandstands to enhance spectator accessibility.
      • Ainslie Alumni Field: Added AODA-compliant access ramps, sidewalks, and a Press Box around the perimeter, making the field fully accessible for the first time.
      • Painting of Athletics Complex Door Frames: Repainted select door frames in the Athletics Complex to ensure compliance with AODA accessibility standards, enhancing visibility for individuals with visual impairments.
      • Lazaridis Auditorium: Implemented alternative accessible seating arrangements to accommodate individuals with visual impairments who benefit from being seated closer to the stage. A dedicated area for additional accessible seating has been created on each side of the stage, ensuring an improved viewing experience for those requiring proximity to the stage. In addition, signage has been installed to clearly indicate accessible doors and routes to the auditorium, further enhancing wayfinding and accessibility.
      • Theatre Auditorium: Upgraded accessibility by replacing the doors to the performance space and installing an automatic push-button operator on one set of doors, ensuring easier entry for individuals with mobility needs.
      • Science Building Landscaping – Phase 2: Currently underway, this project involves removing limited-accessibility interlock paving and sidewalks and replacing them with AODA-compliant railings, concrete ramps, and sidewalks. Completion is scheduled for December 2025, ensuring the outdoor space is fully accessible.
      • Savvas Chamberlain Music Building: The building addition and renovation were completed in full compliance with AODA standards, ensuring accessibility across washrooms, performance spaces, practice rooms, and green rooms.
      • Schlegel Building Renovation: Level 2 was renovated to include three classrooms and a student lounge. All spaces were equipped with push-button door operators to ensure accessibility for students, staff, and faculty.
      • Northdale Community Garden: Completed significant accessibility enhancements, including repaving the central walkway through the garden, installing two concrete pads to accommodate raised garden beds for participants requiring accessible options, and constructing a paved pathway connecting the central walkway to the greenhouse. These improvements ensure barrier-free access and inclusive participation in garden activities.
    • Milton Campus:
      • The Laurier Milton Academic Centre designed and constructed as a fully AODA compliant facility. 
  • Administration:
  • Campus Wide:
    • Accessible Waste Indicating Mats: Installed innovative accessibility mats designed by a visually impaired alumnus through STIL Solutions. These mats provide tactile indicators for waste disposal areas, enhancing accessibility for individuals with visual impairments. Installations are located at the Waterloo Campus (Terrace) and Brantford Campus (Commons in One Market).

Athletics and Recreation’s Accessibility Project Updates

While the University works toward long-term infrastructure renewal within its Athletics facilities, we are simultaneously committed to making meaningful improvements now - by enhancing wayfinding, signage, space organization, and via other creative solutions that support inclusion and ease of use. These intentional steps help reduce barriers, improve user experience, and ensure our spaces remain welcoming and navigable for everyone, even as we plan for future capital investments. The following highlights some of the key project updates completed during the past three years:

  • Wayfinding Signs added across facilities,
  • Inclusion Portal created: website page developed to assist users (particularly new users) in learning about the facilities available, the accessibility therein, as well as the range of inclusive programming available,
  • Private Change Stalls installed,
  • New lift for the pool purchased and installed,
  • Extended Women's Only Hours - 10 hours per week added for women and non-binary users,
  • Bleacher installation completed as part of the Seagram Project, including ramps and accessible seating, and
  • Asphalt/concrete work completed as part of Seagram Project for better exterior navigation.

Accessible Campus Housing

The following is a list of capital projects enhancing the built environment in Campus Housing completed by, or initiated in 2025/26:

  • Waterloo College Hall - AODA Compliant Bedroom Renovations:
    • Laurier completed accessibility upgrades where two bedrooms were renovated to meet current AODA standards. These enhancements included the installation of automated push-button door access to the first-floor hallway and directly into each bedroom, improving independence and ease of movement for residents with mobility challenges.
  • Bricker Residence - Lounge Accessibility Upgrades:
    • To foster inclusive community spaces, Laurier enhanced the first-floor lounge in Bricker Residence by installing a new handrail and push-button access system. These modifications ensure that students of all abilities can comfortably access and enjoy shared social areas.
  • Bricker Residence - Exterior Entrance Redesign:
    • In collaboration with an architectural firm, Laurier initiated a redesign of Bricker Residence’s main exterior entrance to improve accessibility. This proactive planning phase reflects Laurier’s commitment to universal design principles and ensures that future renovations will meet or exceed AODA standards.
  • Bricker Residence – Entrance Remodel Project:
    • Building on the redesign efforts, Laurier has launched a full-scale entrance remodel for Bricker Residence, with project completion anticipated in August 2026. This initiative will transform the building’s primary access point into a barrier-free entryway, reinforcing Laurier’s long-term vision for an inclusive campus infrastructure.

Service Animals on Campus

  • Policy 7.2 Animals on Campus was updated in January of 2024
    • Key changes included refining definitions provided within the Policy, ensuring alignment with recent changes to other relevant policies and legislation, and providing clarity re: the approval process for a Service Animal on campus.
  • Via collaboration between Employment Equity and Accessibility; Safety, Health, Environment and Risk Management, Employee Health and Wellness, Accessible Learning Services; and the OneCard Office, the approval process for bringing a Service Animal in Training was also streamlined during this time.
  • In 2022, Safety, Health, Environment, and Risk Management collaborated with Employment Equity and Accessibility and the Faculty of Science to develop a process via which we could safely accommodate researchers with service dogs accompanying them into their Containment Level 2 Labs, while still maintaining compliance with the Human Pathogens and Toxins Act’s enhanced biosafety practices. Prior to this, Service Dogs in Containment Level 2 Labs had not been recorded at other Ontario Universities, and so protocols developed were also shared with other institutions needing consultation.

At the Intersection of Accessibility, Health and Safety

  • In 2025, Safety, Health, Environment and Risk Management (SHERM) began redeveloping its Emergency Management Program. This update includes embedding accessibility principles throughout the planning, training and communications, including elements such as accessible facilities and evacuation planning (barrier-free routes, individualized plans), inclusive training (plain language, multiple formats) and accessible communications (multi-channel alerts, pictograms).
    • The process for completing Individual Evacuation Plans for those with disabilities was reviewed and refined, in collaboration with SHERM and Employment Equity and Accessibility.
  • In 2024, SHERM collaborated with the Special Olympics to develop comprehensive Event Safety Risk Management Plans to ensure a proactive approach to risk mitigation for the events hosted on campus.
  • Workplace Inspection Compliance: In our 2022 to 2025 Inspection Compliance, SHERM achieved 100% workplace inspection compliance at the Brantford and Waterloo campuses. SHERM continues to review the inspection process to identify ways to improve process automation, hazard identification, and tools for managers to complete corrective actions. This is especially of note as hazards frequently include accessibility concerns, such as the operability of emergency buttons in accessible washrooms.

Initiatives Undertaken by Special Constable Service (SCS)

  • All Officers received mandatory training under the new Community Safety and Policing Act which came into effect April 2024.
  • Under SCS’s Accreditation with IACLEA (International Association of Campus Law Enforcement Administrators), SCS is in compliance with the following standards of note:
    • “The Communications Centre shall be equipped with a Telecommunications Device for the hearing impaired and speech impaired (TTY) allowing communications other than voice”,
    • “Agencies shall provide 24-hour communications access for calls for service from, and have the capability to provide assistance to, persons with hearing or speech impairment”, and
    • “Each emergency answering point should be equipped with a communications system capable of communicating with persons who are hearing or speech impaired, in addition to accepting emergency calls from within the agency's jurisdiction. However, those agencies not able to maintain 24-hour coverage should arrange for such service through neighboring public safety/law enforcement agencies”. 
  • SCS installed a call box at the front of each entrance to the office spaces in Waterloo and the Brantford Campus, which allows direct access to individuals that may require assistance to enter a secure space while the building is locked, as the Communication's Operator will be able to provide remote access. It further provides direct communication to the SCS Communications Centre who can dispatch an officer to the location to support.
  • SCS maintains evacuation plans or response plans for individuals requiring assistance due to accessibility issues. Officers are briefed and able to response appropriately when needed.
  • SCS officers regularly test all panic alarms, emergency buttons and accessibility buttons on campus to ensure everything is operational and in compliance with IACLEA standards/accreditation.
  • SCS has been working with FAM on testing alarms in all accessible washrooms and developed a SCS response plan should an alarm be triggered in one of these spaces.
  • Officers regularly assist individuals on campus with learning the campus and escorting to locations when needed. 

Accessibility at Martin Luther University College

  • Luther administered an Accessibility Survey in October 2025 to all Luther employees and students (including Laurier students taking Luther courses) with the goal of identifying, and then addressing, removing and preventing barriers for persons with disabilities. The survey also encouraged interested participants to volunteer to be further involved in accessibility discussions, and those interested have been connected to Luther's EDI Committee. Currently, the survey report is being generated for the committee's review and usability in deciding next initiatives.
  • Luther has also ensured that during events where food is offered to attendees in the Grace Space, that there is now always an accessible table available with ample space surrounding.

Accessible Learning’s Achievements, Collaborations and Consultations Towards Campus Enhancements

  • Full Renovated Exam Space for Accessible Learning Exams
    • In 2025, 202 Regina was fully renovated to create a large exam space for students registered with Accessible Learning with exam accommodations.
    • Renovations included:
      • First floor access to exam space,
      • An accessible reception desk to ensure reception is accessible to students who use a wheelchair,
      • Washrooms with accessible doors and locks,
      • Additional accessible testing spaces including adjustable lights, additional height adjustable tables, more study carrels, and accessible seating,
      • Private exam rooms for students, and
      • The purchase of more laptops that are easier to move from area to area and are equipped with various Assistive Technologies.
    • Benefits enabled via these renovations: More inclusive and accessible testing environment for students that require a variety of testing accommodations (seating, desks, equipment, lighting, technology).
  • Accommodation and Bursary Appeals
    • In 2024, Accessible Learning introduced formal appeal mechanisms for students dissatisfied with decisions regarding academic accommodations or bursary applications.
    • Enhancements Implemented via these appeals: Established transparent, structured appeal processes when informal resolution is unsuccessful.
  • Service Animals
    • In 2024, Laurier updated its Animal on Campus policy to clarify procedures and improve identification.
    • Enhancements Implemented via this policy:
      • Required registration of service animals with Accessible Learning or Employment Equity and Accessibility, Human Resources,
      • Clarified procedures for service animals in training,
      • Implementation of a tracking system for registered service animals, &
      • Issue of photo ID OneCards for registered service animals, reducing the need to share personal information when confirming status.
  • Public Transit Access for Part-time Students
    • Before 2023, part-time students with disabilities were ineligible for the bus pass included in full-time student fees. To gain access, they had to register with Accessible Learning.
    • Enhancements Implemented (2023 - 2024) in redress: Laurier approved an opt-in bus pass for part-time students. This change significantly improved transit access for students with disabilities.
  • Accessible Parking
    • Previously, students needing temporary accessible parking were required to register with Accessible Learning, which then coordinated arrangements with the Parking Office.
    • Enhancements Implemented in 2023 in redress:
      • Students can now apply directly to the Parking Office for a 4-week temporary accessible parking permit.
      • After 4 weeks, students are directed to apply for a temporary or permanent permit through the Ontario Ministry of Transportation.
  • Enhanced Notetaking Support
    • In 2023, Accessible Learning adopted Genio, a web-based notetaking platform featuring audio recording and AI transcription.
    • Benefits enable through this platform:
      • Centralized course materials and notes,
      • Enablement of lecture replay and creation of study tools, and
      • Reduction of reliance on volunteer notetakers.
  • Accessible Student Space
    • In 2023, an Accessible Learning student study space was renovated in the Arts Building on the Waterloo campus. The room offers a sensory friendly location on campus for students to study and decompress between classes.
    • The room features:
      • Three (3) height-adjustable desks with ergonomic chairs, computer monitors, and cords for students using their own devices,
      • A lounge area with comfortable chairs, and
      • A specially designed sleep pod for students who need a short rest.
    • Benefits enabled through this space:
      • Provides a sensory friendly area for students for students to rest/study between classes who may not be able to do so adequately in highly populated/noisy environments on campus.
      • Also provides a rest space between classes which can help students better manage their workload and course schedule.
  • Accommodation in Residence
    • Prior to 2021, students requiring accommodations in residence were required to register with Accessible Learning, even if they did not need academic accommodations. And for students who did require academic accommodations, this requirement resulted in them needing to submit two sets of documentation: one for residence and one for academics.
    • Enhancements in redress: In 2021, Accessible Learning and Residence collaborated to implement the following:
      • Development of a Residence-specific accommodation form,
      • Removal of the requirement to register with Accessible Learning for residence accommodations, and
      • The establishment of better collaborative practices between Residence and Accessible Learning for managing complex accommodation requests.

Accessibility in the Library

Highlights from the Library’s Accessibility Strategic Plan (2024 - 2028) and the Library’s Accessibility Committee's Annual Report (most recent being 2025) are as follows:

  • Creation of the Library Accessibility Coordinator role in 2022
  • Development of the Library Accessibility Strategy Plan
  • Implementation of upgrades to the Library’s website, including release of the Accessibility Hub
  • Release of specific supports for accessible and alternative formats, including:
    • Licensing of SensusAccess for campus use (software to convert documents into a more accessible format),
    • Improvements to the ACE accessible content portal, and
    • Implementation of Omni “Request an Accessible Format” Service.
  • Review and upgrade to closed study room booking process to facilitate self-booking for Accessible Learning Centre registered students (65% of individual rooms are reserved for ALC student use)
  • WLU Press achieved Benetech accessibility certification for publishers in 2022
  • Changed recruitment practices for Librarians and manager positions to provide interview questions in advance to support applicants with disabilities
  • Ran in-house training sessions to raise awareness and improve user-facing services for students and other campus community members with disabilities
Other accessibility accomplishments from the Library include:
  • Re: improving accessibility of facilities, technology, services and collections:
    • Accessibility improvements to the Library web site:
      • Improvements to automated accessibility checking,
      • A number of small accessibility improvements, some prompted by the automated tests and some by manual inspection, and
      • Use of an external reviewer to review the accessibility of some pages to identify possible improvements.
    • Accessibility improvements to instruction sessions by individual librarians:
      • Modified teaching methods to incorporate more accessible teaching strategies,
      • Improved accessibility on some course guides,
      • Undertaking of a cleanup project to ensure instruction videos had both accompanying audio and text files available, and
      • Improvements in accessibility for PowerPoint and PDF teaching materials.
    • Improvements to accessibility services:
      • After creating a new accessible format service in 2023 and making links to the service in Omni, the Library hired an Accessibility Associate position to provide accessible format services, and trained this position to reformat and remediate materials to meet user needs,
      • Revised accessible format services to improve quality and turnaround time, for example with increased in-house scanning and moving scans to the Accessibility Associate,
      • Created an accessibility tools collection at the main floor Help Desk, making tools available for circulation and use within the building (e.g. headphones, magnifiers, footstool), and
      • Developed procedures to keep the Accessible Study Rooms cleaner.
    • Accessibility in Library planning:
      • Ensured Accessibility was reflected in Library Strategic Planning processes (Roadmaps) and in our new Mission and Values statement, and
      • Completed the first Library Accessibility Strategic Plan.
    • Improved accessibility of Library processes:
      • Ensured that accessibility was reflected in all job descriptions and accessibility-related questions were part of the hiring process,
      • Ensured the Library is meeting accessibility requirements for new signage,
      • Reformatted the Librarian Annual Activities Report Template to be more accessible, and
      • Supported the acquisition of a book scanner to improve efficiency and accessibility of scanning done in the library.
    • Incorporated accessibility considerations into Library space updates, including:
      • Reading nook refresh.
      • Office and cubicle reconfigurations (selected),
      • Mailroom/114 reorganization, and
      • Improved emergency wayfinding (painting of exit doors and trim in contrasting colour).
    • Improvements to processes at the Press to improve accessibility of Press publications and communications, including:
      • Participated in EBOUND Canada’s Equitable Access to Reading Program to update backlist ebooks with current accessibility features (ongoing),
      • Developed more robust accessibility metadata for our EPUB editions in response to feedback from EBSCO and other vendors, in collaboration with eBOUND Canada,
      • Incorporated author instructions for the production of alt text into final manuscript preparation guidelines,
      • Standardized use of a sans serif font (Calibri) at a larger print size for all author correspondence, including email, publishing guidelines, readers’ reports, contracts, etc.,
      • Adopted practices to ensure accessibility of audio publications (e.g. podcasts), including audio quality and accessible transcripts,
      • Adjusted the design of a book cover by enlarging type in a way that maximized readability but did not sacrifice design,
      • Supported the conversion of our audiobooks into DAISY format in partnership with CNIB,
      • Refined and documented the process of heading and style tagging in rough manuscripts to make sure that all downstream products (print books, ebooks, audiobooks) can be made accessible, and
      • Tagged non-English words in rough manuscripts to ensure downstream products work well with screen readers and audio transcriptions.
  • Re: Strengthening capacity for accessibility work:
    • Development & pilot of an accessible lens toolkit to help Library employees incorporate accessibility into their activities.
    • Participation of Library employees in various accessibility training sessions & webinars.
    • Creation of a bi-monthly accessibility newsletter shared with the User Services team.
    • Onboarding introduction to accessibility for new staff members.
    • Offered a workshop about screen readers to help Library employees understand this technology.
    • Licensed SensusAccess for campus site license to remediate documents
  • Re: Improving awareness and taking direction from the community:
    • Arranged for a blind grad student to tell an Ontario Evidence Synthesis community of practice about obstacles in scoping review methodologies that has affected her. This involved inviting members of the blind research community.
    • Hosted meetings of blind members of the Canadian academy to support building a user community.
  • Re: Building partnerships, advocating and communications:
    • Actively participated in the Ontario OCUL ACE Community to help ensure best practices in our alternate format services.
    • Submitted books scanned in-house to the Scholars Portal ACE service as community submissions to improve the number of ACE books available for users.
    • Chaired the Ontario OCUL Collaborative Futures Accessibility Working Group to coordinate removal of accessibility problems in Omni/Alma.
    • Helped organize the OCUL Accessibility Symposium.
    • Co-facilitated the CAPAL Digital Accessibility in Academic Libraries community of practice.
    • Created a web accessibility peer-support network within the OCUL Accessibility Community.
    • Presented on the accessible lens toolkit at the Guelph Accessibility Conference, 2024.
    • Communications with Library staff, including all staff meeting presentations on new accessible format services and the 2024 Accessibility Year in Review.
    • Advocated for accessible goals and prioritization in Library consortia, including OCUL and CRKN.
    • Published: Weiler, M., Whiting, A., Sajid, W., Dewan, N., & Dutta, T. (2024). Accessibility of national parks and other natural protected areas for people with disabilities: a scoping review of the academic literature. World Leisure Journal, 1-28.
    • Reported accessibility issues and obstacles to Library vendors, including Omni and Zotero.
    • Provided feedback on eBOUND Canada’s proposed whole file health certification service, which is intended as a substitute for and extension of Benetech accessibility certification for publishers.

Ceremonies and Event Accessibility

The following highlights key measures University Relations implements to help ensure ceremonies and events are inclusive:

  • Provision of training for all employees and volunteers:
    • Convocation Marshals:
      • are prompted to review emergency evacuation instructions in advance,
      • invited to on-site training which includes emergency response instructions, and
      • are briefed on graduates with accessibility needs in order to support their individual needs during the ceremony.
    • Ambassadors:
      • are prompted to review emergency evacuation instructions in advance,
      • given seating maps and are briefed on guests with accessibility needs in order to support their needs during the ceremony, including where best to seat them in the auditorium and on how to provide extra support if requested.
  • Provision of accessible customer service, including as is embedded within procurement practices:
    • All convocation participants are given the opportunity to share their accessibility needs. The convocation planning team assess the needs for each individual and makes specific individualized plans to meet those needs. And confirmation emails and phone calls are then made to those making accessibility requests.
    • Extra seating is also held for guests who haven’t pre-arranged their needs.
    • Accessible parking arranged in parking lot areas close to building, Parking Services advised and given list with names to coordinate. Extra parking spots are held for those who haven’t requested but are in need.
    • An indoor and outdoor walk-through is also conducted to ensure safety concerns are met in advance.
  • Implementation of accessible information and communications, including use of accessible formatting, provision of accessible teaching materials, and maintenance of accessible websites:
    • Website content is crafted following AODA Standards and following internal best practices for ease of access to the information
    • All emails are created using accessible formatting.
    • Adapted communications are provided wherever appropriate (for example – connecting via a phone call if email unsuitable).
  • Implementation of accessible employment practices, including in recruitment, accommodations and individualized evacuation planning:
    • Ensured employees with accommodations needs are met (workspaces are suitable, equipment is up to date, tasks are manageable, and check-ins occur regularly).

Information and Communication Technologies’(ICT) Accessibility Initiatives

  • Digital Accessibility Coordinator Position (2025): Created and filled a new Digital Accessibility Coordinator position (starting December 2025) to provide dedicated expertise and leadership for accessibility initiatives across ICT. This role ensures a sustained focus on AODA compliance and supports departments in implementing accessible technology solutions.
  • Inclusive Job Description Review (2024-2025): All ICT managers and directors completed reviews of position descriptions within their teams to ensure inclusive, unbiased language in recruitment materials. This initiative supports accessible employment practices and helps attract diverse candidates by removing potential barriers in job postings.
  • Digital Accessibility Strategic Report (2024): Completed a comprehensive digital accessibility assessment in 2024 to identify gaps and prioritize improvements across ICT systems and services. The report was submitted for budget approval and informed resource allocation for accessibility enhancements, including the creation of a dedicated coordinator role.
    • Laurier’s Digital Strategy (launched 2022) outlines three key priorities, of which Accessible and Equitable Access to Services, Tools and Resources is a focus, whereby Laurier seeks to:
      • Ensure that services, tools, and resources are accessible and available to all the communities we serve,
      • Provide equitable digital experiences to our students, faculty, and staff, and
      • Adopt people-focused services, systems and applications that are easy to use.
  • Annual EDI Demographics Review: Implemented annual review process to monitor demographic representation within ICT staffing and hiring practices. This data-driven approach helps identify barriers and informs strategies to improve accessibility and equity in employment.
  • NameCoach Implementation: Deployed NameCoach technology to support accurate pronunciation of names across the University community. This tool promotes inclusive communication and removes barriers for individuals whose names may be unfamiliar to others, fostering a more welcoming environment.
  • Accessible Website Development Standards: Integrated accessibility testing as a mandatory component of all custom web development projects, ensuring new websites meet WCAG standards before launch. This proactive approach prevents barriers in digital communications and aligns with AODA requirements for accessible information and communications.
  • Accessible Procurement Standards (PSIA): Established accessibility requirements as mandatory criteria in the procurement process for all new software and technology products through the PSIA (Procurement and Software Implementation Assessment). This ensures accessible customer service and prevents introduction of new barriers through third-party systems.
  • Accessible Consoles in Classrooms: Accessible teaching consoles have been added to approximately 70% of classrooms in Waterloo, 80% in Brantford, and 100% of classrooms in Milton with plans for more to come.
  • Assistive Audio Technology in Infrastructure added to Classrooms: Added voice lift and infrared audio technology to classrooms that will help us introduce assistive listening in the future.

Accessibility and Social Media at Laurier

  • External Relations publishes this article on Connect outlining Accessibility Best Practices for Social Media. It was first created in 2022 and recently updated in November of 2025.
  • Once a year they host a Social Media Administrators Group meeting, along with 1-2 AMAs (Ask Me Anything), to provide support and best practices to all communicators and social media administrators on campus.
  • External Relations also facilitates regular EDI Communications Touchbase meetings with all related equity communicators/offices on campus. The Employment Equity and Accessibility Officer is a member of this group.
  • Notable highlights re: web accessibility best practices embedded into daily work includes:
    • Consistent use of design best practices for social media graphics,
    • Consistent captioning of all videos shared across all platforms,
    • Consistent use of Camel Case (eg: #ForeverGolden) whenever Hashtags are used,
    • Consistent provision of Alt-text for all images shared on Twitter/X (this medium is less frequently used now than it was in 2022 – 2023).

Accessibility and Student Wellness

During this time, the Student Wellness Centre (SWC):

  • Implemented an accessible online booking system at the Waterloo and Brantford Campus Offices, in order to decrease barriers for students seeking to access medical & mental health care.
  • Enhanced the accessible self-help and health education resources on their website and through their Electronic Medical Records system– offering digital handouts and resources for students.
  • Increased the in-same-day & safety appointments available in counselling across all campuses to ensure an increase in student support on campus.
  • Increased their collaborations with the Accessible Learning Centre to streamline referrals and temporary accommodations in order to decrease barriers for students needing accommodations and support in their academics and campus safety.
  • Increased the feedback systems for students to provide anonymous or identifying feedback using accessible QR codes available in the SWC department (i.e.: not only on their website).
  • Supported work accommodations and ergonomic assessments for staff to create a more accessible environment attending to scheduling adjustments, work station accommodations, and safety planning.

Accessibility Within the Dean of Students Office/Student Affairs

The following outlines accessibility-related updates across the Dean of Students Office, Student Success, Student Experience, Student Affairs Communications, and International Student Support:

  • Dean of Students Office:
    • Launched the Student Mental Health Framework using plain language and accessible formatting, including support for students with permanent, temporary, prolonged, or suspected disabilities.
    • Coordinated Rainbow Health training for all student support areas to strengthen support for 2SLGBTQ+ students and their accommodation needs.
    • Introduced Wednesday walk-in hours to reduce barriers and provide quicker, short-term support.
    • Made appointment links directly accessible through the website.
    • Delivered 30+ faculty presentations to improve awareness of student needs and appointment pathways.
    • Increased physical signage in the 2-4 Lounge to enhance visibility of Dean of Students and Student Affairs units.
  • Student Affairs Communications:
    • Redesigned Student Affairs webpages to ensure plain language, accessible formatting, and consistent digital accessibility practices.
    • Designed the Student Life Brand Kit which prioritizes accessibility across all digital media and print assets (i.e., colour contrast, appropriate font size, plain language, etc.).
    • Created a new template for the Weekly News – in Brantford and Milton – that uses appropriate formatting to allow for accessibility including the use of headers, colour contrast, direct links, etc.
    • Facilitated training and handbook of Inclusive Design for a Digital World for new staff to ensure accessible guidelines are met in external and internal communications.
    • Integrated best practices for digital media accessibility into live training sessions and the required AODA Integrated Accessibility Training completed by all new Student Affairs Communications staff members – including professional and student staff – during their onboarding.
    • Created an Accessibility in Digital Media Quick Reference Guide for internal use based on the book “Inclusive Design for a Digital World” by Regine Gilbert and other external, online resources used when producing new assets.
    • Regularly provide guidance and expertise to all Student Affairs colleagues and beyond about best practices for digital media accessibility, particularly on social media with respect to design, captions, hashtags, etc.
    • Require either closed captions, open captions, or subtitles to be included on all videos produced for Instagram, YouTube, LinkedIn, etc. with appropriate colour contrast.
    • Prioritize accessibility in all content writing and copyediting within emails, newsletters, MyLS, webpages, etc. to ensure plain language, direct links, accessible formatting, and consistent digital accessibility practices.
  • Student Experience:
    • Consistently provide inclusive food options that accommodate a wide range of dietary needs and restrictions.
    • All virtual workshops include closed captioning to support accessible and equitable participation.
    • Event and program locations are clearly identified, easy to navigate, and physically accessible, ensuring all attendees can move through the space comfortably.
    • For large-scale events, we proactively ask participants about accessibility requirements in advance so we can collaborate with them to ensure a positive and barrier-free experience.
  • Student Success:
    • Embedded virtual orientation programming into regularly scheduled Laurier 101 program to allow students to attend even when studying online.
    • Increased drop-in hours every week to reduce barriers for students to access appointments.
    • Appointment links now directly accessible through the website.
    • Audited all online resources and moved to Word documents from PDFs to increase accessibility for screen readers.
    • Offer options for accessible or alternative formats for all feedback and administrative surveys.
    • Consistent use of accessibility checkers continues for contrast and font size for promotional materials and social media posts.
    • Include UDL best practices in training programs for all professional and student staff roles.
  • International Student Support:
    • Increase of drop-in hours and virtual webinars every week to reduce barriers for students to access appointments.

Experiential Learning and Career Development’s Accessibility Work

  • In December 2025, an Accessible Hiring Guide was created as a resource intended to support inclusive, barrier-free recruitment practices for student employees and campus partners hiring students.
  • Two staff completed the NeuroPositive Ambassador Programme training alongside to support the Sapphire Program. This training strengthens capacity to provide informed, strengths-based support to neurodivergent learners.
  • The Career Resources for Students with Disabilities webpage continues to be updated and maintained, ensuring it remains accessible and relevant for all students seeking support.

Teaching Excellence and Innovation (TEI)’s Initiatives

In April 2022, the Ontario government released the report (2022) on recommendations for the development of Post Secondary Educational Standards, under the AODA, which both highlighted and validated TEI’s proactive approach to enhancing accessible and inclusive learning over the past 5 years. Their approach has been reinforced and guided by general Recommendation 1 (and related to Barrier 3, Theme 1) to implement an intentional strategy:

  • That actively identifies, removes and prevents barriers for students with disabilities from fully participating in, being included in, and benefitting from, all aspects of postsecondary education,
  • And where teaching and learning practices consider the diversity of learning environments and needs throughout the academic journey.

TEI have built relationships, spaces, and developed resources to enhance faculty knowledge and skills of Universal Design for Learning (UDL) and maximize access to learning for students. The three UDL guiding principles and practices are premised on a diversity of learners as the norm (rather than a standard student or learner from which all others deviate) and to multiply the ways in which students can engage in learning to provide equitable opportunities to succeed. This is the founding path for TEI’s ethos, initiatives and practices to support and advance accessibility at Laurier from 2020 - 2025.

A primary goal for TEI was to: develop and grow the knowledge, skills, and confidence of instructors to embed Universal Design for Learning, inclusive, and accessible pedagogies in their teaching practice.

The following activities outline their progress towards meeting this goal:

  • Programming:
    • Faculty Learning Events:
      • A monthly Universal Design for Learning Community of Practice with faculty from 7 departments was established from August 2022 to May 2024, and membership also included the Director of Accessible Learning and the Equity and Accessibility Office. Other staff (e.g. University Librarian) were invited to share knowledge (e.g. Re: creating and supporting Accessible Materials for students).
    • Resources:
      • TEI’s Universal Design for Learning resource was created in Fall 2020, and was updated in 2024 and 2025 (and continues to evolve) as a part of our external facing website, TEI’s Guide to Teaching, Learning and Assessment.
      • “Teaching Together” – These TEI weekly newsletters began in 2024 and serve as resources to faculty, doctoral and post-doctoral students at Laurier to advance their pedagogical knowledge and professional teaching development, including on Accessible Pedagogies and UDL.
    • Scholarship:
      • TEI engages in the following scholarly activities which detail the practice of developing UDL approaches and a UDL campus ecology at Laurier:
      • National Conference Presentations:
        • Kathleen Clarke, Holly Gibbs (2024) “Exploring the Application of UDL Principles to Faculty Development”. Society for Teaching and Learning in Higher Education Annual Conference, June 11-14.
        • Holly Gibbs, Kathleen Clarke (June 2024) “Working towards a UDL Campus Ecology: Firm Goals, Multiple Paths” Society for Teaching and Learning in Higher Education Annual Conference, June 11-14.
      • International Journal Publications:
        • Clarke, K., Gibbs, H., McDonald, A., Parsons, J., & White, M. (2024). Scaffolding trust to advance inclusive teaching through UDL: a model for academic development. International Journal for Academic Development, 30(1), 53–67. https://doi.org/10.1080/1360144X.2024.2441219

Another primary goal for TEI is that: as part of the maintenance and renewal of classrooms, TEI leverages Universal Design principles to provide diverse seating options in classrooms for a diverse student population. By providing a range of seating options in classrooms, TEI aspires to make diversity the norm in classroom design and move past the idea of a one-size-fits all classroom.

Their efforts to accomplish this goal are being implemented through the Inclusive Seating Initiative and the Modernization of Existing Classrooms pilot:

  • Inclusive Seating Initiative: TEI has been planning for and providing more inclusive seats in some of Laurier’s least inclusive classrooms: those with connected tablet writing surfaces.
    • Lecture halls and tablet desk classrooms provide the least inclusive classroom experience (backed up by our classroom survey data), and so they have focused changes in those spaces first to provide as many seating options as possible for students.
    • While TEI began with providing separated desks and chairs and modern tablet desks in connected-tablet classrooms and lecture halls, TEI piloted height adjustable tables in one of the core teaching buildings to great reception from faculty and students.
    • More height adjustable tables are planned to be deployed each year to provide more inclusive seating options to students in every classroom.
  • Modernizing Existing Classrooms:
    • Establishing a standardized lower height for whiteboards in classrooms so that boards are more accessible from a seated position. Dropping the height of the bottom of the whiteboard from 36-inches to 24-inches allows more of the whiteboard to be comfortably written on for more students who cannot reach the top of the whiteboard at 7-feet high.
    • Two classrooms at Waterloo (N1057 and DAWB 2-108) have been refreshed with modern tablet desks which are easier to enter and exit, adjustable angles for the tablet surface that makes it more comfortable to write on, and roomier, upholstered seats.
    • In Laurier’s flexible learning spaces, which feature mobile furniture that can be rearranged quickly and quietly during class time, we have ensured that there are stable chair and desk options in those classrooms for students who need more stability in their seating.
    • TEI has advocated for, and achieved, capacity reductions in 4 classrooms (P331, P351, DAWB 3-105, and DAWB 2-108) to allow for more open, maneuverable, and flexible space in classrooms.

Enhancing Training Available within the Research Eco System

  • MyLS Module: The Experiences of Neurodivergent Scholars - a new online course developed by the Office of the Associate Vice President: Equity, Diversity and Inclusion.
    • This three-hour course builds literacy around neurodiversity and neurodiverse knowledge generation and provides information on what allies can do to advance disability justice and address the marginalization of neurodivergent scholars. 

Employee Health and Wellness, and Workplace Accommodations

  • Updated Policies:
    • Updated 8.14 Flexible Work Policy in January, 2025
      • Key areas of the policy were strengthened to address expectations related to the importance of regular in-person presence for the Laurier community. Additionally, it is recognized that Flexible Work Arrangements are not a substitute to address periods when employees should be taking personal or family sick leave, and that employees should set up their work-from-home spaces to meet safety standards, including proper ergonomics.
    • Updated Laurier’s policy 8.7 Employment Accommodation Policy in June, 2023
      • Emphasis enhanced re: the collaborative nature of the accommodation process with the goal of ensuring employees have what they require to thrive. Also enhanced was the recognition that barriers exist for some employees and Laurier is committed to utilizing a Universal Design approach and an anti-Ableism approach towards our employment systems, practices, and policies. Of note: this policy was reviewed by the faculty disability caucus.
  • New Employee and Family Assistance Program via Kii Health in November, 2023
  • Resources Developed:
    • Guide: Providing Leading and Modeling Workplace Conventions
      • Laurier is committed to supporting and enhancing the well-being of our staff and faculty through the established work conventions is vital to contributing to a positive and productive work environment and to help reduce stress and burnout. While all employees have access to view the work conventions, we’ve created this guide to support your role in leading and modelling with your teams and more broadly across the University. 
    • Guide: Manager and Employee Guide for Employment Accommodations
      • Summary of guide:
        • Accommodation, Accessibility and Universal Design
        • Roles and Responsibilities during the Accommodation Process
        • Navigating Employment Accommodations
    • Reference: Created a one pager for both Employee and Managers about returning to work
      • Laurier is committed to supporting safe and effective returns after a leave and created these documents to provide employees and their managers with information about the return process as well as to answer frequent questions and provide information on resources available.
    • Updated Connect (Internal site) with wellness resources and links to past webinars
      • Laurier’s Connect Page Employee Wellness provides employees with access to resources available to them and links to past webinars hosted by Laurier, Kii Health, and Teladoc Health. Having these available is helpful to employees who are needing resources all in one place.
  • Training Provided:
    • Trained Managers on Employment Accommodations and updates to policy
      • Provided virtual training that managers could voluntarily sign up for. Recorded the training and now it’s available to all managers on Connect.
    • The Working Mind Training
      • The Working Mind (TWM) is a comprehensive mental health training program, developed by the Mental Health Commission of Canada, that equips managers with knowledge and practical skills to support workplace mental well-being. It focuses on reducing stigma, teaching leaders to identify stressors and apply the "Big 4" coping strategies to build resilience. In partnership with Safety, Health, Environment and Risk Management and Employment Equity and Accessibility, three facilitators have been trained via the Train the Trainer certification program and will be delivering training across campus beginning in the new year.

2020-2022: Notable Accomplishments

Accessibility in the Library

The Library conducted an internal review of services to promote accessibility and support users with disabilities. The Associate University Librarian met with key staff, including the Accessibility and User Services Associate, the Head of User Services, the Instructional Technology Librarian and Chair, the Online Instruction Functional Team, and the Web Accessibility and User Experience Librarian, as well as the Library Accessibility Committee to develop this report.

Below are some of the highlights outlining current services and initiatives - at the time of this report (a note: the Library’s report covers the period of 2018 to 2022) in direct support of accessibility provided by the Library.

Resources:

  • Ongoing delivery of accessible media resources (streaming media/films) with the addition of captioning and described video is available for assigned course materials upon request.
  • Provision of accessible text resources (print books to ebook format) available through OCUL ACE service and the new HathiTrust Accessible Text.
Services:
  • Individual Study Rooms – targeted support through online booking system in place for individual study rooms for Accessible Learning Centre students with extended time periods enabled.
  • Provided frameworks to ensure accessibility of online instruction and learning objects (ensured video players are accessible, and all instruction videos are captioned).
  • Tag on Demand feature - developed procedure to provide document tagging service to the new book chapter digitization service through Omni.
Websites and databases:
  • Library website - accessibility testing and web architecture design review completed.
  • Omni search system – thorough web accessibility review, testing and follow up on system enhancement requests to vendor completed.
  • RLAG and Cultural Programming online events - ensured new online gallery and "Love-in the time of Covid" production built with accessibility features.
Accessibility committee activities:
  • Reviewed, updated and revised Terms of Reference for Library Accessibility Committee.
  • Promoted Library staff awareness and training – delivered session on Universal Design to all staff in April 2021.
  • Continuing to act as a resource to ensure accessibility is considered when developing new services, especially in the pandemic modified operations context.
Staffing:
  • Reviewed and updated Accessibility and User Services Associate position to better support users and work of Accessibility Committee.
  • UX and Web Accessibility Librarian - JAWS certification and Web Accessibility Specialist certified through the International Association of Accessibility Professions (IAAP).
Space accessibility:
  • Reviewing accessibility of key entrances (first floor and RLAG Gallery doors) for accessibility considerations beyond basic code compliance.
Future goals for library accessibility:
  • Identify and develop procedures and resources for:
    • enhanced tagging of accessible text (print to ebook) resources, and
    • making reserve readings as accessible as possible.
  • Develop approach for accessibility review to be included in development of any new or existing Library service/project.
  • Increase staff awareness and skills related to accessibility, especially related to Universal Design.
  • Improve Library protocols for reporting and tracking identified barriers in Library resources and platforms.
  • Action, support, provide leadership and champion OCUL CFDUX accessibility working group to move forward.
  • Ensure all licensing and external agreements meet accessibility requirements; act, whenever needed, as an advocate for user accessibility needs.
  • Create inventory of physical space accessibility needs for Library spaces. Develop guidelines for accessibility for the Library's physical space.
  • Identification of issues for further review:
    • Improved coordination with Accessible Learning Centre,
    • Improved outreach and communications with students, and
    • Ensuring necessary budgetary requirements in place.

The Campus Built Environment

Of a more broad based note - Laurier is building a more accessible built environment by embedding accessibility into our foundational plans, including the Capital Plan, the Campus Master Plan, the Landscape Master Plan, the Signage Guidelines and the Parking Plan.

Also, through the Rick Hansen Foundation Accessibility Certification, Laurier employees have been trained to be Accessibility Assessors and to audit the current built environment.

Notable highlights on some specific ways Laurier is building a more accessible built environment include:

  • Capital Plan – the completion of the first Capital Plan is in progress to outline construction history on campus as well as the existing condition of our facilities, and to provide a list of significant future capital projects noting needs for improvements, specifically as it relates to accessibility.
  • Campus Master Plans – both the Waterloo and Brantford campus master plans highlight areas where accessibility needs to be addressed in future development, with respect to the design of corridors, paths of travel, building entrances and connection between buildings. In developing the new Waterloo Campus Master Plan, stakeholder engagement meetings included the perspective of persons with disabilities as well as best practices in accessible built environments.
  • Landscape Master Plan – in developing the Landscape Master Plan, stakeholder engagement meetings were conducted which included the perspective of persons with disabilities. Also, accessibility, Indigenization and equity are key principles embedded in the vision of the plan.
  • Signage Guidelines – developed in 2017, Laurier’s guidelines take into consideration best practices in accessibility as well as requirements for compliance with the updated building code regulations. Products which allow for accessible signage have been sourced and are available. Furthermore, emphasis on improved directional and wayfinding signage is a priority of the plan.
  • Upskilling: to support internal knowledge and competency in building accessible built environments, Laurier has supported 3 employees in the Facilities team to complete the Rick Hansen Foundation Accessibility Certification to become Accessibility Assessors. There are plans to train more employees in the future.

Accessible Communication

In good faith, Laurier has made significant efforts going back to 2012 to ensure it is in compliance with WCAG 2.0 Level A and Level AA. As our public web properties include thousands of pages, web apps, and micro-sites which are constantly being updated by hundreds of web editors, we note that no fulsome website scope can ever fully meet the WCAG 2.0 Level AA requirement in all aspects, at all times.

However, here are highlights on how Laurier is working towards accessible web properties and communication:

  • Laurier’s official web policy prioritizes accessibility,
  • Web editors are required to complete accessibility training before they are granted access to a University website,
  • Through permissions and governance, Laurier limits the use of PDFs and other downloadable documents and requires web editors to sign off that uploaded documents have been reviewed and are in compliance with AODA,
  • All video content incorporated onto the University website must follow central processes that require closed captioning to be available before the videos can be distributed,
  • Active auditing of webpages through a manual auditing rotation and use of SiteImprove (an automated accessibility assessment tool) help flag any accessibility issues that arise,
  • All development for the main websites is centralized, allowing new templates and components to undergo thorough accessibility testing prior to being launched,
  • An annual web governance survey also requires website managers to submit a summary of the status of their website’s accessibility status, known issues, action plans, staff training, and auditing systems,
  • All social media accounts must comply with our social media guidelines which take into account WCAG 2.0 Level AA and best practices in accessibility, and
  • For both web and social media, accessibility resources (how-to guides, tips, and links to in-depth resources) have been developed and made available through Laurier’s intranet.

Going back to 2014, Laurier’s ongoing efforts to come into compliance with Level A are outlined in the Enabling Access for Web Renewal Handbook outlined in further detail in the 2013 – 2019 section below.

Accessible Education

Laurier has engaged instructors in enhancing accessibility in their classrooms by providing a number of resources to them. With a focus on Universal Design for Learning, instructors are encouraged to create environments where all students, including those with disabilities, can thrive. Notable highlights on ways Laurier has supported accessible education include:

  • Development of extensive teaching related resources such as the Remote Teaching Hub which educates instructors on AODA, accessibility, and UDL principles and practices.
  • Multiple webinars have been delivered that address UDL, AODA, and accessibility needs. These have incorporated the perspective of students with disabilities. Webinars and workshops are recorded and made available through Laurier’s intranet. And all webinars and teaching resources are accessible so they can be accessed and used by instructors with disabilities.
  • Clear procedural plans have been developed to ensure all resources, content, and programming is inconsistent with, and promotes accessibility, and UDL so that those resources and content which does not specifically address accessibility have accessibility principles embedded throughout.
  • In partnership with ICT, the various accessibility features on our learning content systems such as MyLS, Zoom and Teams have been promoted to ensure instructors are considering their use when designing and delivering course instruction. These include things like auto-transcription, alt-text for all media/images, captions for videos, accessible documents, and so on.
  • The accessibility of online courses is verified through quality control measures.
  • The back catalog of online learning course was reviewed to improve accessibility and navigation by applying accessible templates to legacy content.

Accessible Employment

Laurier continues to make many improvements to support accessible employment throughout the employee life cycle- from recruitment to promotion.

Notable highlights on how Laurier prioritized accessible employment this period include:

  • Improvements in our applicant tracking system so it is easier for persons with disabilities to apply to Laurier,
  • Rolling out a new and enhanced recruitment model which better supports manager education on how to create inclusive interviews, and
  • An improved process for offering accommodations through the recruitment and onboarding process.
  • The Inclusive Workplace Certificate for employees launched in 2021 which includes a module on building inclusive workplaces and a module on creating accessible workplaces.

Additionally, the University Employment Equity Advisory Committee’s Persons with Disabilities Working Group identified the need to refresh and enhance the resources and information relating to accessibility at Laurier through its core web properties. The goal of this enhanced web presence was to both profile those with disabilities and their lived experiences at Laurier, as well as to better showcase resources specifically developed for employees with disabilities.

2013-2019: Accessibility in Action; Moving Beyond the AODA

Notable Accomplishments

Web Renewal Resources

Through the EnAbling Change Program, Laurier, in partnership with the Government of Ontario, produced a handbook and a series of web videos to serve as a guide for ourselves and other large public-sector organizations (defined by AODA as those with 50+ employees) to help us all take the necessary steps to make our websites accessible.

Gender Neutral Washrooms

Led by a student working group, in partnership with the Centre for Student Equity, Diversity and Inclusion; the University Employment Equity Advisory Committee’s Women and 2SLGBTQ+ Working Group; the Office of Human Rights and Conflict Management; and Human Resources, the Signage Committee collaborated to implement the Inclusive Washroom Initiative. A key aspect of this work is the installation of gender neutral and accessible signage in all existing and future built accessible, single unit washrooms. The project was made possible through the support of the Students’ Union, with funds from the Student Life Levy.

Accessible Learning

The Academic Accommodation Policies for Undergraduate students (Policy 2.4) and Graduate students (Policy 2.3) have been revised.

The Accessible Learning Centers on the Waterloo and Brantford campuses, continue to ensure students with disabilities have access to required academic accommodations to support their learning and participation within their academic program(s). And, the centers continue to examine and refine processes to ensure seamless access for students, while also engaging staff in campus wide initiatives designed to educate the community and improve campus accessibility overall. The following are some highlights of their recent work:

  • A new online express registration system for returning students was launched in 2014, which enables returning registered students to reactivate their accommodations at the start of each academic year, thereby preventing any delays with their access to needed support and services.
  • Working closely with CPAM, the Centre launched a fully updated and accessible website in September of 2015.
  • An Adaptive Technology Working Group was created with participation from the Library; the Employment Equity and AODA Officer; Human Resources; Information, Communication and Technology Services; and Procurement Services. The working group focused on access to adaptive technologies for all users from a multi-campus perspective.
  • Accessible Learning has held site licenses for Kurzweil, Jaws and Zoomtext since 2007. Conversations re: updates required were coordinated with campus partners re: funding options, means to broaden access to adaptive technology to meet AODA requirements, and re: ensuring campus awareness of accessibility guidelines when purchasing goods and services. Funding was provided by the Students’ Union through the Student Life Levy to upgrade site licenses for Kurzweil version 14, Zoom Text 10.1 and Jaws version 16 and to facilitate a two-day training session for campus partners on the use of adaptive software. Additionally, by the fall of 2015, all computers located in campus public labs were re-imaged to facilitate access to the upgraded software.
  • The Accessible Learning Centre continues to dialogue and meet with publishers and faculty regarding the accessibility of course and textbook materials. Following the legislated guidelines within the AODA, the Centre strives to ensure awareness of accessible procurement guidelines and timelines to ensure accessibility of all course materials. An accessibility checklist that offers guidelines to determine levels of accessibility of materials was created and is disseminated across the campus.
  • Accessible Learning Centre staff created and made available a workshop on the creation of accessible documents.
  • Accessible Learning Centre staff and the Centre’s Peer Support Volunteers facilitate annual accessibility awareness week events on both campuses. Raising awareness of accessibility issues in a thought-provoking manner and profiling services from within Laurier and from our community-based partners are noted outcomes of these initiatives.
  • Educational panels and presentations designed to share information regarding accommodations, legislation and associated obligations continue to be facilitated by the Centre, with the support of campus partners.

Accessibility in the Library

  • The Library has a permanent Accessibility Committee with membership across campuses, and from a variety of Library departments including references, collections, systems, and text services. The committee made staff processes easier to implement by creating staff user aids (e.g. templates, checklists, guidelines, and a document accessibility toolkit).
  • Individual quiet study rooms in the Library are available for students registered with the Accessible Learning Centre. Students registered with the Accessible Learning Centre can receive extended loan periods if needed.
  • The Library’s newly hired User Experience Librarian has been actively consulting with students registered with the Accessible Learning Centre.
  • The Library initiated a project to identify vendor’s accessibility statements for the Library’s online databases to determine how each database interfaces with adaptive technology.
  • The Library has a wide variety of video tutorials with closed captions to explain how to find books, journals, and articles; how to evaluate sources and improve searches; and how to properly use and cite sources.
  • They developed a policy to supplement University Policy 8.10: Providing Goods and Services to People with Disabilities for situations that are Library-specific.
  • A variety of professional development workshops were given to staff and librarians on accessibility topics, including “How to make Library instruction accessible” and “Creating accessible documents”.
  • Library Reserve items are scanned with OCR so that they are accessible right away.

Supporting Mental Health

Circle of Care Support: The Student Wellness Centre uses a Circle of Care philosophy in providing health and wellness services and support. This was achieved through the creation of a new Student Wellness Centre which incorporates a shared electronic records system, multi-disciplinary coordinated care, improved communication and case-sharing.

Stigma Reduction and Awareness: Intentional efforts were made to reduce stigma, and maximize awareness of mental health, as well as related supports and services. This was achieved through the engagement of a variety of student groups in programming and awareness initiatives, campus-wide events (e.g. Orientation presentations), and educational opportunities (e.g. Mental Health First Aid training).

Student-led Mental Health Programming: The Centre for Student Life and Engagement provides coordination and centralization of Peer Mental Health teams to ensure better use of resources, and professional oversight of mental health programming/peer education. Recent examples include annual campaigns such as Roostock-Student Mental Health Summit, Love My Life: A Walk for Mental Health, and publishing anti-stigma/mental health awareness videos.

Training and Education: Significant funding has been secured over the past few years to augment opportunities to help support mental health and awareness-training programs for faculty, staff and students. These include Mental Health First Aid, safeTALK, ASIST and the Blue Folder Initiative.

Community Building and Suicide Prevention: The Mental Health Student Support Coordinator participates in community development initiatives such as the Waterloo Region Suicide Prevention Council to advocate for the needs of students in our community. There is also ongoing LHIN funding for Skills for Safer Living Group, a service provided by the local Canadian Mental Health Association that aims to build protective factors/skills of students with suicidal behavior.

Future Student Mental Health Goals:

  • Develop a strategic response to Laurier’s NCHA data to inform programs, services and policies related to student health and wellness.
  • Review Laurier’s medical documentation policy as it relates to mental health, academic accommodations and academic practices and procedures.

Accessible Employment

  • An Individualized Emergency Response Plan Template was developed to address the safety needs of employees with disabilities.
  • Language has been added throughout the recruitment, assessment, and selection process, to inform staff, faculty, and student candidates of the availability of accommodations and alternate communications.
  • The Bilateral University-Association Employment Equity Committee was reestablished in 2015. This committee has informed workshops given by the Employment Equity and Accessibility Officer on employment equity in hiring, including for persons with disabilities. In 2016, through the organization work of this committee, the Canadian Association of University Teachers delivered a full day “Equity Workshop” focusing on how faculty can be advocates for employment equity at Laurier.
  • The University Advisory Employment Equity Committee, including its action planning working groups (including that for persons with disabilities) was re-established in early 2016.
  • The Employment Accommodation (Policy 8.7) was updated in 2016. The procedures for the Accommodations and Return-to-Work Program were also updated by the Health and Abilities Management Consultant.
  • Laurier’s Employment Equity Policy (8.4) was also updated in 2016.

2016-2019: Goals and Status Updates

Procurement

Goal: Increased awareness and application of procurement policy.

Updates:

  • Accessibility is imbedded in our procurement processes.
  • To support the procurement policy, accessibility checklists have been developed for those purchasing media, videos, marketing material, software, hardware, web apps, kiosks, textbooks and course material, general goods, services and facilities.

Accessibility Training

Goal: Online training courses will be streamlined into one.

Updates:

  • AODA Customer Service and Integrated Accessibility Training combined into one online course available in MyLS.

University Websites

Goal: Laurier's website will be accessible (conform to Web Content Accessibility Guidelines (WCAG) 2.0 AA Standards)

Updates:

  • Policy 3.3 Web Governance prioritizes accessibility.
  • All web editors are required to complete accessibility training prior to receive web editor access.
  • Main properties comply with Level A and active efforts to move to Level AA by 2020 are underway.

Employee Training

Goal: Improved tracking of faculty, staff and student employees taking training.

Updates:

  • New onboarding software for new employees has been launched, which prompts completion of mandatory training in a timely manner.
  • Embedded student employee training into existing supports such as Graduate Student orientation, Career and Co-Op orientation, and into the Work Student program and International Student hiring programs.

Professional Development

Goal: Performance management processes, career development and enhancement processes will account for accessibility needs.

Updates:

  • Accounting for accessibility needs is now included as part of performance review information sessions.
  • Check in with managers with employees with accessibility needs completed to provide information and support during performance review process.
  • Accounting for accessibility needs in career development is now a part of employment equity training sessions and in performance review information sessions.
  • Individualized emergency response plans are also available to all employees and students who require them.
  • A session for managers on “Workplace Accommodation – Understanding Your Responsibilities as a Leader” was facilitated in 2016 by Hicks Morley Law Firm.

Built Environment Updates

  • Additional stroboscopic fire alarm signals were installed throughout campus in areas of new construction, redevelopment or in areas with known needs.
  • Tactile and visual indicators added to all stairs across the Waterloo Campus.
  • Automatic door operators added to many areas including in some classrooms, washrooms and service areas.
  • Extensive redesign of the pathway between the Peters Building and Arts Building was completed for ease of accessible travel between the buildings.
  • All new and redeveloped service counters, kiosks, paths of travel, off-street parking and queuing areas are compliant with the IASR.
  • The Athletic Centre now has a new, accessible service counter.
  • The Employment Equity and Accessibility Officer is a member of the Interior and Exterior Signage Committee, providing input related to accessibility to ensure accessible criteria are incorporated into all signage updates.
  • The Employment Equity and Accessibility Officer is involved whenever a building is being built or renovated to ensure that the architects and designers consider how spaces are used by persons with disabilities. Feedback regarding accessibility requirements has been provided to the architects designing the new Lazaridis Building.

2013-2015: Goals and Status Updates

Procurement

Goal: Purchases made by employees of Laurier will take into account the needs of people with disabilities.

Updates:

  • Information has been posted to the Procurement website regarding this standard.
  • Language requiring accessibility is now embedded in requests for proposals for purchases and the Shop Laurier homepage.
  • Laurier's p-card manual also includes information about the requirements of AODA and related accessibility criteria.
  • Policy 8.10 was updated in 2013 by the Employment Equity and Accessibility Officer and the Accessibility Advisory Committee.

Accessibility Training

Goal: Training will be delivered on the requirements of AODA and the Ontario Human Rights Code (OHRC) as it pertains to persons with disabilities.

Update:

  • In-person and online training about AODA IASR standards and the OHRC was developed and launched May 2014. In Winter 2014, in partnership with Faculty Relations, training was provided to faculty on best practices in equitable and bias-free hiring.

University Websites

Goal: Laurier's websites will be accessible (conform to Web Content Accessibility Guidelines (WCAG) 2.0 AA Standards).

Updates:

  • In October 2014 Laurier launched a new website for prospective students and other external audiences that meets AODA WCAG 2.0 Level A guidelines for accessibility.
  • Content on the legacy.wlu.ca site will be made accessible as it is moved off the old system into new web properties as they are built.
  • Web Services continues to work towards all WCAG 2.0 AA Standards.

Faculty Training

Goal: Faculty will be trained in universal design for learning (UDL).

Updates:

  • Resources about UDL have been integrated in several areas and distributed throughout different events, including in the Foundations for New Faculty Training and Course Redesign workshop.
  • Two short videos featuring professors discussing inclusive and accessible teaching practices have been made and posted online and are integrated into the AODA IASR training for faculty.
  • A panel discussion entitled “Access to Education and Accommodation: Compliance and Beyond” was held in the fall of 2013 and was filmed, captioned, and posted online; a similar panel was held winter 2014.
  • A link to an information sheet about UDL, including examples and further resources, has been provided to professors who receive accommodation notifications.

2003-2012: Accessibility Improvements

Laurier’s Accessibility Committee is responsible for planning how annual funds ($75,000.00) from facilities renewal are spent each year to address renovations and repairs for comprehensive, campus-wide accessibility improvements. As per the Ministry of Training, Colleges and Universities guidelines, the funds must be spent on physical campus accessibility costs.

The following outlines improvements made during this time period (both using the funds and beyond).

2011-2012

  • AccessAbility Advantage conducted a Built Environment Audit on the Waterloo campus.
  • The Accessibility page on the Laurier website was updated to include Kitchener/Waterloo and Brantford resource guides.
  • Automatic door openers were added to several locations on the Waterloo campus, including at the entrance to the Career and Co-op Centre, on the first and fourth floors of the Dr. Alvin Woods Building, to the Dean’s Offices in the Schlegel Centre and the Dr. Alvin Woods Building, as well as to the washrooms in the Science Building, the C Wing of Arts, and the second level of Athletics.
  • Washrooms, change rooms and showers in the Athletic Centre have been renovated to meet accessibility standards. Contrasting strips have been added to the main staircase in the Athletic Centre.
  • Language has been added to new employee onboarding checklists to raise awareness about individualized fire evacuation plans.
  • Updated job postings now include language about the availability of alternate formats.

2010-2011

  • Reorganization of the Accessibility Committee occurred to include an Accessibility Advisory Committee made up of senior management and four working groups to analyze the four remaining AODA standards.
  • A plan was created for ensuring new renovations and built environment projects are assessed with accessibility in mind.
  • An Accessibility at Laurier website was created which compiles accessibility related information from various areas on campus into one site.
  • The Workplace Accommodation Process was updated as per Employment Standards requirements.
  • A variety of best practice documents were created to improve customer service for persons with disabilities.
  • 78% (over 2,300 people) of Laurier employees and volunteers were trained on the Customer Service Standard.

2010 Customer Service Training Implementation

Since 2010, Laurier has been offering training on how to provide strong customer service to persons with disabilities to all Laurier staff, faculty, student staff and volunteers. The training is offered through interactive online modules and is based on the Council of Ontario Universities training program. It includes learning on:

  • Unpacking myths, misconceptions, and stereotypes about persons with disabilities,
  • The Ontario Human Rights Code and the Integrated Accessibility Standard Regulations,
  • Best practices for communicating with persons with various types of disabilities (as provided by people with lived experience), and
  • Information about assistive technologies, as well as best practices for working with support persons and service animals.

2009-2010

  • Secured funding for an AODA Officer; Officer hired July 2010.
  • Created an action and implementation plan to ensure compliance with new Accessibility Standards for Customer Service.
  • Education and training initiatives started to ensure awareness of disability issues.
  • Redesigned the quad area (the green between the Dining Hall and MacDonald House) to increase accessibility.
  • Developed plan to address access issues in older buildings (e.g. Brantford, Journalism House and Wilkes House).

2008-2009

  • Accessible Learning Services raised their profile through increased focus on the MyLaurier portal, Accessibility Awareness Week and the creation of the “Focus On” profile.
  • Updated guide map with accessible ramps, entrances and parking was created and posted on the main Laurier website.
  • Two accessible computer stations installed at the Centre for Co-operative Education and Career Development.
  • Digital scanner purchased.
  • Zoom text software and Kurzweil 3000 purchased and installed.
  • The feasibility of using e-mail communications to book appointments with Counselling and Health Services was investigated.
  • Student Service Support Team was created to support students who are in crisis.
  • Sub committees for the 5 AODA standards created to address AODA compliance.
  • A variety of awareness initiatives were also implemented.

2007-2008

  • Completed an accessibility audit of all campuses. Created a sub-committee to develop a long-term plan to address upgrades, as well as to plan and respond to the forthcoming Built Environment Standards.
  • Installed additional handrails at existing stairs on Waterloo, Brantford and St. Jerome’s campuses as required.
  • Installed automatic doors on main doors to computer labs on the Waterloo Campus.
  • Installed automated opener for main door to Brantford’s Accessible Learning Centre.
  • Installed additional ramps on Waterloo, Brantford and St. Jerome’s campuses as required.
  • Installed voice announcement systems in existing elevators, where required.

2006-2007

  • Seminary retrofitted the existing male washroom to meet barrier-free standards.
  • Northdale Campus washrooms upgraded to include one accessible sink with lever style faucet, angled mirror and coat hook, and a D style handle in accessible washroom stall. The towel and soap dispensers were repositioned to an accessible location.
  • High contrast yellow paint was refreshed or added to all external stairs to assist individuals with visual impairments.
  • The Brantford Campus completed bathroom improvements in the Odeon Building. Modifications included wrapping pipes, repositioning soap dispensers and adding the international symbol of accessibility. Braille signage to indicate accessible washrooms is pending at the time of this report.
  • Athletic Complex finished shower improvements included the addition of non-slip flooring in front of all shower stalls, and the repositioning of soap and towel dispersers near accessible washroom stalls.
  • A barrier-free entrance to the Athletic Complex gymnasium was installed, including the installation of included automated doors.

2005-2006

  • Main floor washrooms in Grand River Hall on the Brantford Campus were retrofitted for accessibility.
  • Automatic doors were installed at the Aird Building exit to Parking Lot 10.
  • Slip-resistant flooring and interior support bars were installed in all campus elevators.
  • Braille elevator buttons and floor numbers were installed in seven elevators at the Waterloo Campus and in three elevators at the Brantford Campus.
  • Braille signage was added to remaining offices, classrooms, labs and faculty offices at the Brantford and Waterloo campuses.
  • Several finishing items were completed within the change rooms in the Athletic Complex. Work included adding non-slip flooring in front of all shower stalls and repositioning soap and towel dispersers near the accessible washroom stalls.

2004-2005

  • St. Michael campus made the following improvements:
    • Replaced ramp at front entrance,
    • Installed automatic doors at rear entrance, and
    • Updated accessible washroom by replacing toilet and lavatory, replacing doorknob with lever handle and adjusting height and location of soap and towel dispensers.
  • New Braille signage added to Schlegel and Peters Buildings.
  • Automatic doors installed at junction between the Aird Building and the Dining Hall.

2003-2004

  • All accessible washrooms upgraded to include wrapping pipes, lowering/installing new towel dispensers, replacing or repairing gravity closures, and so on.
  • New automated door openers installed at the following locations:
    • Exit facing St. Michael campus in the Atrium Wing,
    • First and second floor access to Art C Wing (new addition), near accessible washrooms,
    • Main level internal door between Arts C Wing and Peter’s Building (ramp leading to the elevator area in Peter’s Building),
    • Internal doors at Atrium Wing and Paul Martin Centre,
    • Internal doors at Atrium Wing and Arts E Wing (near Tim Horton’s), and the
    • Main door into Health Services.
  • Individuals can now move independently between the Dining Hall, Art A and C Wings, the Paul Martin Centre, the Peter’s Building and Schlegel Centre, DAWB, Fred Nichols Campus Centre and St. Michael’s campus. Also, everyone can now easily enter Health Services.
  • New Braille signage ordered for all accessible washrooms, along with select faculty and departmental offices including Human Resources, the Registrar, Student Awards, Accessible Learning, and the Dean of Students.