Personal information, including that of both current and prospective students, is protected under the Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA is provincial legislation that governs the university’s collection, use, and disclosure of personal information.
Under FIPPA, university faculty and staff are prohibited from discussing, changing or divulging a student or applicant’s personal information (including grades, class attendance, information about course progress, and application status) with anyone other than the student.
FIPPA allows communication with family members when there are serious concerns about a student’s health or safety, including illness or injury.
Speak with your student or applicant about how involved they want you to be and respect their choices.
If possible, try to maintain open communication with your student so that you are kept up-to-date with what they are doing. Establish an information-sharing arrangement you are both comfortable with.
Students are not able to give blanket permission for faculty or staff to share personal information with a parent or other third party with the exception of invoicing and account summary information (if proxy access has been given to the individual in LORIS).
Faculty and staff cannot share personal information about a student with anyone other than the student. This includes grades, attendance and student progress.
If you are concerned about your son or daughter’s health or safety, contact Laurier's Special Constable Service at 519.885.3333.
Laurier’s Notice of Collection, Use and Disclosure of Personal Information outlines what information gathered by the university is considered to be publicly available. This includes the publication of graduates’ names, degrees earned, the sharing of information for fundraising, and the sharing of information with third parties.
The "Proxy Access" tab on LORIS allows students to give their parents or guardians access to invoicing and account summary information. This option streamlines account-sharing processes, helping parents and guardians review detailed account information for their enrolled students.
Students can add an unlimited amount of proxy profiles to their account through LORIS and easily change access over time, providing an added layer of self-service for students and their families.
Note: This new service does not provide proxy accounts with access to other account information, such as academic records.
The action password is a temporary password that is automatically generated. It will be required for your first time logging in and provided to you in the “New proxy identity” email. Once in, you will be able to select your own password.
PIN is short for Personal Identification Number. It is a password of six to eight alphanumeric characters in length that you select. Your PIN is confidential and only known to you.
In this case, your old PIN will be the action password you were provided.
If you have forgot your PIN, please go to wlu.ca/proxyaccess. Type in your email address that is tied to the proxy account and click "Forgot PIN." This will prompt an email with the subject line to be sent directly to the email address you entered.
The student may not have fully completed your proxy profile on LORIS. This is required in order for your proxy access to be activated and for the proxy to have access to the student’s financial account information. Service Laurier is unable to complete this step for you. Reach out to your student and request they complete this information.
You may not have completed your own proxy profile. You must complete all required fields and click save in order to access a student account. Once you click "save," the page will refresh and you can now click on the student’s name and see the "Financial Account Access" links.
The university only manages access to the student’s account. This student financial account access does not give you access to the student’s OSAP application information. A separate consent to release information form on the student’s online OSAP application must be completed.
Due to university policy and the Freedom of Information and Protection of Privacy Act (FIPPA), faculty and staff cannot share student’s personal information, including grades, class attendance, and information about course progress. Students are not able to give blanket permission to share personal information with a parent or other third party with the exception of their financial account.
A passphrase is a password established and provided to you by the student. This passphrase will be required if you ever choose to contact Service Laurier to discuss details on the student’s financial account. Service advisors are required to confirm the caller’s identity, which will include providing the passphrase.
If you have questions regarding the account summary, account summary by term, or invoice, please contact Service Laurier. They will be happy to answer your financial account questions. Please be prepared to provide your student’s ID, name, and passphrase.
Service Laurier can be reached by email at firstname.lastname@example.org, or by phone at 519.884.0710 x2800 (Waterloo) or 519.756.8228 x5885 (Brantford).
Proxy access is managed by the student. The student has the ability to provide and revoke access as they choose. If you no longer have access to the student’s account, contact the student directly.
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