Her general research interests include healthcare system integration, quality and patient experience improvement, and system performance measurement. She has investigated information exchange in care transitions related to the frail elderly and mental health care and measurement of electronic health information systems adoption and primary care outcomes for at risk populations. Current research projects and areas of interest include examination of values-based care models, stakeholder perceptions of technology and information exchange within organizations, technology-enabled performance measurement and management of patient experience, application of smartphones for system performance data collection, and humanistic management.
My research is conducted in the healthcare sector and generally focuses on system performance measurement, measurement of consumer experience and health information technology used for healthcare quality improvement. I occasionally have opportunities for upper level undergraduate and graduate research assistantships—please contact me if you have an interest in these areas.
I am willing to supervise graduate students interested in topics related to system and organizational performance measurement, healthcare system quality improvements or health information technology.
Currently I teach in the first and final year of the Business Technology Management Program:
MB105 Business in a Networked Society
MB499 Stratey & Enterprise Architecture
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