LORIS Troubleshooting

LORIS is Laurier's secure self-service site where you can view your application and upload the supplemental materials. The following are common issues with uploading materials to LORIS as part of your application and how to fix them.

Common Issues

My file is too large (larger than 1.2 MB) and I cannot upload it.

You can reduce your file size in Adobe Acrobat by checking the “Reduced file size” box when you’re saving the file. You can also use websites like ilovePDF to compress the PDF to a smaller size. Once it’s compressed, try uploading it again.

My file is encrypted or secured, and I can’t upload it.

Option 1: Open the PDF, click on Print and select Print to PDF. Upload the printed version. 

Option 2: Print a copy of the colour document, then scan it as a greyscale PDF to your computer. If the file is legible, upload the document.

If your newly-created document is not legible, open a browser using Google Chrome, drag and drop the original encrypted PDF into the browser. Select the option to print the file, using the destination output as “Adobe PDF”. The new Adobe PDF should be saved as a decrypted file, which you can then upload to your application checklist.

I do not have access to a printer or scanner and my file is encrypted.

Open a browser using Google Chrome, drag and drop the encrypted PDF into the browser. Select the option to print the file, using the destination output as “Adobe PDF”. The new Adobe PDF should be saved as a decrypted file, which you can then upload to your application checklist.

My electronic document is not legible (it is fuzzy / typeface is unclear).

If your electronic document is not clear enough to be read, try re-scanning it, or requesting a transcript from your previous institution(s) which you can then scan and upload.

My former institution does not have a self-service (web-based) unofficial transcript service from which I can retrieve an unofficial transcript.

Unofficial transcripts are accepted only if they contain:

• Your full legal name;
• Your student number;
• The full name of the institution; and
• All coursework completed and grades earned.

If you are unable to obtain an unofficial transcript that meets these requirements, you must request transcripts from your previous institution(s), scan them as a PDF file, and upload them on your transcript. If you are successful in gaining admission, you will need to arrange for your previous institution(s) to furnish an official transcript directly to Wilfrid Laurier University.

Locked Out of LORIS?

If you enter the wrong PIN five times, LORIS will lock you out. To reset your PIN to your birthdate, email gradadmissions@wlu.ca to have it reset.