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Wilfrid Laurier University Information and Communication Technologies
September 2, 2015

Canadian Excellence

Student Service Desk Analyst


Staffs the ICT Help Desk; provides information regarding ICT policies, procedures, facilities and supported hardware/software to all levels of the University community; analyzes user requests/problems and provides workable solutions whenever possible or appropriate; provides software and hardware support to the University community; collects information from users for Work Order entry; carries out other user activities as directed.

Job Requirements:

Computer software and hardware knowledge; familiarity with Laurier's e mail computing applications; ability to communicate and interact effectively with users of various backgrounds and levels of technical expertise; good analytical and problem solving skills; ability to work with minimal supervision; attention to detail; reliability; accuracy. Candidates must be a registered University student.

Approx. 10 -15 hours/week

You can fill out a Student Job Application Form here.