Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
March 29, 2015

Canadian Excellence

Service Request Process

This process defines how our clients can engage ITS to initiate, discuss, propose, and/or review an opportunity, a project, or an idea.

Manager Responsible

Director, ICT Projects & Process Management

Service Hours

Monday - Friday
8:30am - 4:30pm


Staff and Faculty

Client Procedures

Contact the Employee Service Desk at or ext. 4357 from Waterloo campus or ext. 5725 from Brantford campus. Alternatively, login to the IICT Service Desk Customer Portal to log your project request.

To expedite the process, the client can begin to fill out the ICT Project Charter Scope document populating the appropriate areas necessary.

Client Expectations

The client can expect an email notification when the project request has been entered into the Service Management tool along with a ticket number. Clients can also expect someone from ITS to contact them within 2 business days of entering their project request, to acknowledge receipt of a project request and to establish future communications.


Variable costs depending on project requirements.

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