Service Request Process
Director, ICT Renewal Projects
Monday - Friday
8:30am - 4:30pm
Staff and Faculty
Contact the Employee Service Desk at firstname.lastname@example.org or ext. 4357 from Waterloo campus or ext. 5725 from Brantford campus. Alternatively, login to the ITS Service Desk Customer Portal to log your project request.
To expedite the process, the client can begin to fill out the ITS Project Charter Scope document populating the appropriate areas necessary.
The client can expect an email notification when the project request has been entered into the Service Management tool along with a ticket number. Clients can also expect someone from ITS to contact them within 2 business days of entering their project request, to acknowledge receipt of a project request and to establish future communications.
Variable costs depending on project requirements.
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