Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
May 26, 2015

Canadian Excellence

Request Process



This process defines how our clients can engage ICT to initiate, discuss, propose, and/or review an opportunity, a project, or an idea.

Manager Responsible

Director, ICT Projects & Process Management


Service Hours

Monday - Friday
8:30am - 4:30pm


Clients

Staff and Faculty


Client Procedures

Contact the Employee Service Desk at help@wlu.ca or ext. 4357 from Waterloo campus or ext. 5725 from Brantford campus. Alternatively, login to the ICT Service Desk Customer Portal to log your project request.

To expedite the process, the client can begin to fill out the ICT ProjectConcept document populating the appropriate areas necessary.


Client Expectations

The client can expect an email notification when the project request has been entered into the Service Management tool along with a ticket number. Clients can also expect someone from ICT to contact them within 2 business days of entering their project request, to acknowledge receipt of a project request and to establish future communications.


Cost

Variable costs depending on project requirements.


Version Date last updated

N/A