Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
March 28, 2015

Canadian Excellence

About the Service Catalogue



A Service Catalogue provides information to all level of clients, to allow them to engage ICT services quickly and efficiently.


Three Important Qualities of a Service Catalogue:

Constitutive: It defines what ICT does and does not do, and on what terms.

Actionable:In order for the Service Catalogue to be of use on an ongoing basis to the customer community, it must do more than provide a platform for publishing information about ICT Services.The Service Catalogue is best understood as an online tool for browsing and ordering ICT Services.

Governing:As suggested by ITIL best practices, the Service Catalogue documents the details of how and when IT services are delivered based on business requirements established by Service Level Management.