Site Accessibility Statement
Wilfrid Laurier University Information Technology Services
April 17, 2014
 
 
Canadian Excellence

Account Support



Novell password resets and account creations for elligible students.

Manager Responsible

Manager, Student Technical Support Waterloo


support Hours

Fall/Winter Semester Hours

Monday - Thursday      8:30am - 10:00pm
Friday                         8:30am - 4:30pm
Saturday                     1:00pm - 5:00pm
Saturday                     5:00pm - 9:00pm

Summer Hours (April through August)

Monday - Friday           8:30am - 4:30pm


Clients

Students


Client Procedures

To have a Novell password reset fill out the Reset Novell Password form online, or visit the Student Service Desk with your OneCard. Alternatively, contact the Student Service Desk at support@mylaurier.ca, call them ext. 2222 or visit them in the concourse at 1E4C.


Client Expectations

Clients who visit the Student Service Desk with their OneCards can have an immediate password reset. Clients who fill out the online request form will have their password reset within two (2) business days.


Cost

None


Version Date last updated

N/A