Site Accessibility Statement
Wilfrid Laurier University Information Technology Services
April 24, 2014
 
 
Canadian Excellence

Mice, Keyboards and Computer Cables



The repair and replacement of mice, keyboards and computer cables

Manager Responsible

Manager, ICT Support Support - Waterloo
Manager, ICT Support Support - Brantford


Support Hours

Waterloo
Monday - Thursday     8:00am - 7:00pm
Friday                         8:00am - 4:30pm
Saturday                     8:00pm - 5:00pm

Brantford
Monday - Friday          8:30am - 4:30pm

Faculty of Social Work
Monday                       8:30 - Noon

Toronto and CIGI
Quarterly Scheduled Visits (Further support possible)


Clients

Staff and Faculty


Client Procedures

Issues can be reported during normal university business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.ca or ext. 4357.


Client Expectations

If computer add-ons are part of the Evergreen Renewals Plan, ICT will provide replacement equipment for the computer. If the device is a private device or not part of the Evergreen Renewals Plan, ICT will provide temporary replacements until the client goes to the bookstore and replace them at their own expense.


Cost

None


Version Date last updated

N/A