Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
August 3, 2015

Canadian Excellence

Network File Restore



Backup and restore services for university data stored on network systems.

Manager Responsible

Manager, ICT Infrastructure


Support Hours

Monday - Friday
8:00am - 5:00pm


Clients

Staff and Faculty


Client Procedures

To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.caor ext. 4357.

Clients must provide sufficient details regarding the file(s) to be restored (ie. last date accessed, file name and pathname).


Client Expectations

Only work-related files stored to network locations can be restored, based on current retention policies.


Cost

Costs may vary depending on scope of restore.


Version Date last updated

N/A