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Wilfrid Laurier University Information and Communication Technologies
July 2, 2016

Canadian Excellence

Mobile Devices

ManagerS Responsible

Manager, Employee Technical Support-Waterloo & Manager of ICT Support - Brantford

Manager, ICT Infrastructure

Service Hours

Monday - Friday
8:30am - 4:30pm


Staff and Faculty

Client Procedures


Bring Your Own Device (BYOD)

Best Practices

Client Expectations

New Cellular Telephone:

Ordering will be at least a 72-hour turnaround.

When you've received your cellular device & the BESapplicationformis completed, the clientcan expect to be contacted within 1 business day.

Travel Pack (Roaming:)

The client will have service within four business days.


At least a 72-hour turnaround.


At least a 72-hour turnaround.


New Cellular Telephone:

Cost of the cellular device

on a 2-year plan; $110 to activate new Blackberry on the BES.

Monthly cost for plan (rate changes daily).

Travel Pack (Roaming:)

Depends on the length of visit and city, country of travel.


If eligible, there will be no cost.


3-year warranty, there will be no cost. No warranty, cost involved.

Version Date last updated

August 31, 2012