Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
April 25, 2015

Canadian Excellence

Wireless Support



Assistance with connecting to the Laurier wireless network.

Manager Responsible

Manager,Manager ICT Service Desks & Student Support


SUPPORT Hours

Fall/Winter Semester Hours

Monday - Thursday 8:30am - 10:00pm
Friday 8:30am - 4:30pm
Saturday 1:00pm - 5:00pm
Saturday 5:00pm - 9:00pm

Summer Hours (April through August)

Monday - Friday 8:30am - 4:30pm


Clients

Students


Client Procedures

To connect to the school's wireless network, students can visit the wireless.wlu.ca for detailed instructions on how to gain wireless internet access. If further assistance is required, students can contact the Student Service Desk at support@mylaurier.ca, call them atext. 2222 or visit them in the concourse at 1E4C.


Client Expectations

Assist with the diagnosis of internet connectivity problems and provide clients with a solution to re-establish a connection.


Cost

None


Version Date last updated

N/A