Site Accessibility Statement
Wilfrid Laurier University Information Technology Services
April 24, 2014
 
 
Canadian Excellence

Wireless



Wireless connectivity to university and Internet-based systems.

Manager Responsible

Manager, Network Infrastructure and Security


Service Hours

Service is available 24 x 7 x 365 in published coverage locations, except during planned maintenance and upgrade.


Clients

Students, Staff and Faculty


Client Procedures

Support is provided by ITS during normal University business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.ca or ext. 4357.


Client Expectations

Wireless service is not available in all building locations. It is an ongoing ITS initiative to improve wireless coverage and reliability. For service level expectations relating to the service, please refer to http://wireless.wlu.ca.


Cost

None


Version Date last updated

N/A