Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
November 27, 2015

Canadian Excellence


Wireless connectivity to university and Internet-based systems.

Manager Responsible

Manager, ICT Infrastructure

Service Hours

Service is available 24 x 7 x 365 in published coverage locations, except during planned maintenance and upgrade.


Students, Staff and Faculty

Client Procedures

Support is provided by ICT during normal University business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.caor ext. 4357.

Client Expectations

Wireless service is not available in all building locations. It is an ongoing ITS initiative to improve wireless coverage and reliability. For service level expectations relating to the service, please refer to



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