Site Accessibility Statement
Wilfrid Laurier University Information Technology Services
April 24, 2014
Canadian Excellence


Wireless connectivity to university and Internet-based systems.

Manager Responsible

Manager, Network Infrastructure and Security

Service Hours

Service is available 24 x 7 x 365 in published coverage locations, except during planned maintenance and upgrade.


Students, Staff and Faculty

Client Procedures

Support is provided by ITS during normal University business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at or ext. 4357.

Client Expectations

Wireless service is not available in all building locations. It is an ongoing ITS initiative to improve wireless coverage and reliability. For service level expectations relating to the service, please refer to



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