Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
July 29, 2015

Canadian Excellence

Wireless



Wireless connectivity to university and Internet-based systems.

Manager Responsible

Manager, ICT Infrastructure


Service Hours

Service is available 24 x 7 x 365 in published coverage locations, except during planned maintenance and upgrade.


Clients

Students, Staff and Faculty


Client Procedures

Support is provided by ICT during normal University business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.caor ext. 4357.


Client Expectations

Wireless service is not available in all building locations. It is an ongoing ITS initiative to improve wireless coverage and reliability. For service level expectations relating to the service, please refer to http://wireless.wlu.ca.


Cost

None


Version Date last updated

N/A