Site Accessibility Statement
Wilfrid Laurier University Information Technology Services
April 16, 2014
 
 
Canadian Excellence

Virus Removal



ITS will provide service to remove viruses and spyware from your pc.

Manager Responsible

Manager, ICT Support Support - Waterloo
Manager, ICT Support Support - Brantford


Support Hours

Waterloo
Monday - Thursday      8:00am - 7:00pm
Friday                         8:00am - 4:30pm
Saturday                     8:00pm - 5:00pm

Brantford
Monday - Friday          8:30am - 4:30pm

Faculty of Social Work
Monday                       8:30 - Noon

Toronto and CIGI
Quarterly Scheduled Visits (Further support possible)


Clients

Staff and Faculty


Client Procedures

If clients believe they have a virus or spyware on their computer, a request can be logged on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.ca or ext. 4357.


Client Expectations

Clients will be contact within the same day to have a technician visit them and begin the virus removal process.


Cost

None


Version Date last updated

N/A