Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
November 29, 2015

Canadian Excellence

Additional Peripherals

ICT support for additional office hardware/peripheral equipment (examples: docking stations for laptops, external hard drives, etc.)

Manager Responsible

Manager, ICT Support Support - Waterloo
Manager, ICT Support Support - Brantford

Support Hours

Monday - Thursday 8:00am - 7:00pm
Friday 8:00am - 4:30pm
Saturday 8:00pm - 5:00pm

Monday - Friday 8:30am - 4:30pm

Faculty of Social Work
Monday 8:30 - Noon

Toronto and CIGI
Quarterly Scheduled Visits (Further support possible)


Staff and Faculty

Client Procedures

Issues can be reported during normal university business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.caor ext. 4357.

A list of peripheral purchasing guidelines is available here.

Client Expectations

Clients can expect to be contacted in regards to which devices are serviced, to what extent, and the fees that may be associated.


Cost may vary depending on the device being serviced.

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