Site Accessibility Statement
Wilfrid Laurier University Information Technology Services
April 18, 2014
 
 
Canadian Excellence

Additional Peripherals



ICT support for additional office hardware/peripheral equipment (examples: docking stations for laptops; scanners, external hard drives, etc.)

Manager Responsible

Manager, ICT Support Support - Waterloo
Manager, ICT Support Support - Brantford


Support Hours

Waterloo
Monday - Thursday      8:00am - 7:00pm
Friday                         8:00am - 4:30pm
Saturday                     8:00pm - 5:00pm

Brantford
Monday - Friday          8:30am - 4:30pm

Faculty of Social Work
Monday                       8:30 - Noon

Toronto and CIGI
Quarterly Scheduled Visits (Further support possible)


Clients

Staff and Faculty


Client Procedures

 

Issues can be reported during normal university business hours of 8:30am- 4:30pm Monday- Friday. To obtain service, you can log a request on the ITS Service Desk Customer Portal or contact the Employee Service Desk at help@wlu.ca or ext. 4357.

 

A list of peripheral purchasing guidelines is available here.


Client Expectations

 

 

Clients can expect to be contacted in regards to which devices are serviced, to what extent, and the fees that may be associated.


Cost

 

 

Cost may vary depending on the device being serviced.


Version Date last updated

 

 

N/A