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Wilfrid Laurier University Leaf
April 25, 2014
Canadian Excellence

What are the qualifications of the counsellors who provide the Employee Assistance Program?

The Counsellors are highly qualified professionals. They have a minimum of a Master's Degree in clinical social work or counselling psychology and, of equal importance, they at least 5 years of experience in a variety of counselling settings so that they are equipped to deal with a diverse group of people with a wide range of issues. All counsellors are professionally qualified and registered with their professional disciplines of Social Work, Psychology, Credit Counselling and Law.

Mosaic Counselling & Family Services meets the rigorous external standards of Family Service Ontario, Family Service Canada, Council on Accreditation (COA) and the Ontario Association of Credit Counselling Services.

Mosaic Counselling & Family Services is licensed to operate debt management programs through the Province of Ontario to enter into contracts with creditors and clients to repay debts in a manageable and orderly way.

How does Mosaic Counselling & Family Services select a resource counsellor to whom they would refer an employee?

Mosaic Counselling & Family Services is well connected to the broad network of community social, psychological, and psychiatric resources and we periodically review the quality of service provided by these resources to ensure our clients get the best help available in the community