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Wilfrid Laurier University Leaf
April 18, 2014
 
 
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WLU

MyLearningSpace update & message from D2L's CEO: 4 p.m.

Communications, Public Affairs & Marketing

Jan 31/13

After functioning normally this morning, the MyLearningSpace platform became increasingly slow to the point where the situation is almost at the same status as yesterday.

We will update the Laurier homepage as we receive new information from the vendor. Thank you for your continued patience during these difficulties.

John Baker, President and CEO of Desire2Learn, wrote the following letter to share with the Laurier community:

Members of the Wilfrid Laurier University Community,

I am writing to you to outline the current situation involving Laurierís MyLearningSpace powered by Desire2Learn.

As you are painfully aware we are experiencing significant challenges with one of our cloud data centres and this is directly impacting your online experience at Laurier.

I understand the severe impact this has on you whether you are a student, faculty member or part of the university administration. This is unacceptable and you have my most sincere apology.

Every member of our team here at Desire2Learn starting with myself is abundantly clear regarding the magnitude of the issue. We are working around the clock utilizing every available resource including those of our partners to drive resolution to this problem. This is our highest priority and we will not rest until it is corrected, allowing you to get back to your commitments.

For those of you who know me personally, you understand my commitment to the success of education. We will get this problem resolved and work diligently to regain your confidence. 

Our team will provide further updates as we work toward resolution.

Sincerely,
John Baker
President & CEO


 

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