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Wilfrid Laurier University Leaf
March 6, 2015
Canadian Excellence

Dr. Josephine McMurray

Assistant Professor (Business Technology Management/Health Studies)

Contact Information
Email: |
Phone: 519.756.8228 ext.5649   |  lab 519.242.7477
Other Phone: 519.242.7477
Fax: 519.885.4629
Office Location: SCJ 304
Office Hours: Winter 2015 - Research Semester - By appointment only
Academic Background

RT (Radiography), Australasian Conjoint Board

MBA, Wilfrid Laurier University

PhD, Public Health & Health Systems, University of Waterloo

Certification in University Teaching, University of Waterloo 


Josephine McMurray is an Assistant Professor in the Business Technology Management program, School of Business & Economics, at Wilfrid Laurier's Brantford Campus. Her doctoral thesis (Dr. Ian McKillop - Supervisor) examined the classification of inter-organizational electronic information exchange and interoperability as a measure of system integration. Her general research interests include healthcare system integration, quality and patient experience improvement, and system performance measurement. She has investigated information exchange in care transitions related to the frail elderly and mental health care, and measurement of electronic health information systems adoption and primary care outcomes for at risk populations. Future research projects and areas of interest include examination of values-based care models, stakeholder perceptions of technology and information exchange within organizations, technology-enabled measurement and management of patient experience, technology-enhanced human resource models, and regional health innovation ecosystems. Josephine's industry experience includes 13 years in health administration for a not-for-profit, and seven years in the for-profit sector working as a marketing manager for a multi-national and running a strategic planning and marketing consultancy. 

Additional Information

Current Research:

  • DRIVE: Developing regional health innovation ecosystems (NCE - AgeWell)
  • Semantic interoperability of exchanged information on a regional electronic health record (CIHR Planning and Dissemination Grant, 2014)
  • Mobile Smart Surveys: Overcoming barriers to the collection of context-sensitive data (SSHRC application 2015)
  • Giving patients voice: An exploratory study of patient experience in the ER Department
  • eShift model of palliative home care: Implications for planning, practice and policy (SW CCAC)

Selected Recent Refereed Publications:

McMurray, J., Zhu, L., McKillop, I., & Chen, H. (2014). Ontological modelling of electronic health information exchange. Journal of Biomedical Informatics. [In review].

McMurray, J., Breward, K., Breward, M., Alder, R., Arya, N. (2013). "Integrated primary care improves access to healthcare for newly arrived refugees in Canada". Journal of Immigrant and Minority Health. doi:10.1007/s10903-013-9954-x

McMurray, J., Stolee, P., Hicks, E., Elliot, J., Johnston, H., Byrne, K. (2013). The role of documentation and inter-provider information exchange in care continuity for older hip fracture patients. Studies in Health Technology & Informatics. 192:1197. DOI: 10.3233/978-1-61499-289-9-1197

McMurray, J., Hicks, E., Johnston, H., Elliott, J., Byrne, K., & Stolee, P. (2013). “Trying to find information is like hating yourself every day”" the collision of electronic information systems in transition with patients in transition. Health Informatics Journal, 19(3), 218-232. DOI:10.1.1177/1460458212467547

Arya, N., McMurray, J., & Rashid, M. (2012). Enter at your own risk: Government changes to comprehensive care for newly arrived Canadian refugees. Canadian Medical Association Journal. doi:10.1503/cmaj.120938

Durbin, J., Barnsley, J., Finlayson, B., Jaakkimainen, L., Lin, E., Berta, W., & McMurray, J. (2012). Quality of communication between primary health care and mental health care: An examination of referral and discharge letters. Journal of Behavioral Health Services & Research. doi:10.1007/s11414-012-9288-9

Manderson, B., McMurray, J., Piraino, E., & Stolee, P. (2011). System navigation roles to support chronically ill older adults through health care transitions: A review of the literature. Health & Social Care in the Community, 20(2), 113–127. doi:10.1111/j.1365-2524.2011.01032.x.

McLeod, J., McMurray, J., East, A., Walker, J. D., Heckman, G. A., & Stolee, P. (2011). Care transitions for older patients with musculoskeletal disorders: Continuity from the providers ’ perspective. Journal of Integrated Care, 11(April), e014.

Stolee, P., McKillop, I., McMurray, J., Strong, J. G., Jones, D. a, & Hildebrand, J. M. (2011). “Eye-T”: Information technology adoption and use in Canada’s optometry practices. Optometry (St. Louis, Mo.), 82(3), 166–74. doi:10.1016/j.optm.2010.07.031

Selected Conference Publications:

McMurray, J., Stolee, P., Johnston, J., Elliot, J., Hicks, E., Byrne, K. The role of documentation and inter-provider information exchange in care continuity for older hip fracture patients. MedInfo 2013, August 19-21, 2013, Copenhagen, Denmark

McMurray, J., Breward, K., Breward, M., Alder, R., Arya, N. Integrated community care for newly arrived refugees - what difference does it make? Centre for Research Excellence in Immigration Studies, Conference on Settlement Services, York University, Toronto, Ontario. January 24, 2013.

McMurray, J., Breward, K., Breward, M. Alder, R., Arya, N.  The impact of an integrated community care model on access ot healthcare and social outcomes for newly arrived refugees in Canada. Towards Global Health Conference, university of  Western Ontario, London, Ontario. April 27-29, 2012. 

McMurray, J., Breward, K., Breward, M., Alder, R., Arya, N. An integrated community care model to improve access to healthcare for newly arrived refugees in Canada. Metropolis Conference 2012, Toronto, Ont. March 1-3, 2012.

McMurray, J. (2011). Measuring electronic information exchange between health care providers - How far have we come? eHealth Conference 2011, Toronto, Ont. May 29-June 1, 2011. 

McMurray, J., Evans, J., Wodchis, W., Quigley, L., Franchi, D. (2011). Where is the system in health system performance? Current efforts and future directions. CAHSPR Conference 2011, Halifax, N.S. May 9-12, 2011.

McMurray, J., Zhu, L., Chen, H., McKillop, I. (2011). Developing an ontology for regional health system interoperability performance measurement. Graduate Student Research Conference, University of Waterloo, April 26-28, 2011.

Manderson, B., McMurray, J., Stolee, P., Heckman, G. (2011). System navigation roles to support chronically ill older adults through health care transitions: A review of the literature and focus group findings. Canadian Geriatrics Society 31st Annual Scientific Meeting, Vancouver, April 14-16, 2011.

McMurray, J. Stollee, P., McKillop, I., McMurray, J., Strong, J. G., Hidlebrand, J.M., Jones, D.A. (2010). “Eye-T”: Information technology adoption and use in Canada’s optometry practices. eHealth Conference 2010, Vancouver, B.C. May 29-June 2, 2010.

McMurray, J.; McKillop, I.; Baker, R. (2010). Measuring Health System Integration: A Framework to Assess Inter-Provider Electronic Information Exchange. Canadian Association for Health Services and Policy Research (CAHSPR) Conference, Toronto, Ontario, May 10-14, 2010.

McMurray, J. (2010). Concept mapping for learning, reflection and evaluation: Brickbats and bouquets. McGraw-Hill Ryerson Teaching Conference. Waterloo, Ontario. April 29-30, 2010.

Reports & Monographs:

McMurray, J., Stolee, P., McNeil, H., Elliott, J., Giosa, J., Prorok, J., Huson, K., Ashbourne, J., Black, S., Lafortune, C. (2014). Assessing Patient Experience Across the Rehabilitative Care Continuum. Waterloo, ON: Geriatric Health Systems Research Group, University of Waterloo. 

In the News:

Centre of Excellence for Research on Immigration and Settlement Research Summary

 Invited Blog entry - Innovative community health partnerships improve access to care for refugees

Courses Taught:

Upcoming (for the Spring 2015 semester)

MB499 Healthcare Technology Management (Special Topics) - Students interested in this course are invited to come an chat with me!

MB485 Business Strategy & Enterprise Architecture 


MB 105 Business in a Networked Society

MB 202 Introduction to Marketing

MB 335 Change Management

MB 485 Business Strategy & Enterprise Architecture 


OL 310 Organizational Strategy (Wilfrid Laurier University)

PHS 609 Management & Administration of Public Health (School of Public Health & Health Systems, University of Waterloo)

BU 398 Organizational Theory & Design

BU 352 Marketing

Teaching Assistantships

HLTH 330 Health Informatics (University of Waterloo)

PHS 638 Global Health (University of Waterloo)