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Being a Golden Hawk means more than just cheering on our (really good) varsity teams – it means being a student who cares about your community, who works hard in the classroom, and who takes advantage of all the learning opportunities that can happen outside the classroom, too.

Many professionals find themselves in leadership positions in their organizations with little or no management experience. This certificate is designed to provide a detailed overview of the knowledge and skills needed to be a successful, effective leader in any organization. Anyone wishing to prepare themselves for a leadership position will also find this certificate beneficial.

Four required workshops and two electives ensure participants gain a range of knowledge, with an emphasis on continuous learning, adaptation and creativity in problem solving and service development. You can complete this certificate in as little as one year or take up to seven years.

You do not have to be working toward the Management and Leadership certificate to take any of these courses. Online courses are not currently available.

You can complete this certificate in as little as one year or take up to seven years.

Required courses

Fundamentals of Management

Great managers, whether managing in human services or elsewhere, make it look easy. It’s not.

This module will focus on the importance of being an intentional manager, being explicit about all that one does as a manager. Theories, paradigms, styles and strategic approaches of managing within the specific context of non-profit human services will be explored. Topics of discussion will include:

  • The Sector: Good to Great.
  • You, your role and the organization.
  • Organizational culture, structure and processes.
  • Peak performance and your accountability to create it.
  • Power and influence.
  • Organizational and community capacity building elements and your role.
  • Analyzing an issue of importance to you and creating an action plan.

Pre-Workshop Assignments

Participants are to think of a situation, challenge or issue they would like to address and strategize with colleagues throughout the workshop. Several online self-assessments will be completed. Details to follow upon registration.

Resource Management and Development

This workshop is about financial management and financial resiliency. Participants will gain competence in financial literacy and understanding of basic financial tools. Complexities of budgeting in non-profit organizations will be addressed. In addition to planning budgets and managing revenues and expenses, there will also be a focus on generating revenues from diverse sources – government, philanthropic and entrepreneurial.

Participants in this workshop can expect to:

  • Recognize the relationship between successful resource management and development and strong leadership, vision and strategic plans.
  • Recognize the relationship between demonstrated outcomes and resource development.
  • Understand basic financial reports – cash flows, profit and loss statements, balance sheets and audited financial reports.
  • Understand basics of Canadian non-profit and charitable laws and reporting requirements.
  • Understand the essentials of budget planning.
  • Identify diverse sources of revenue – government and philanthropic, as well as entrepreneurial and earned revenues.
  • Gain insight into differential strategies for approaching various funders.
  • Improve skills in writing grant proposals.
  • Evaluate the role of special fundraising events.

Human Resource Management

Managing human resources in human services settings is complex and multi-layered. Relationships and communication are of primary importance, both in service delivery and in retaining a strong employee base. Many organizations say "people are our most important asset" – this workshop will provide the tools, strategies and tactics to make this a reality. Topics covered will include:

  • Overview of strategic and operational human resource management components (understanding the continuum from planning to hiring to managing and evaluating, and to empowering/engaging).
  • Understanding the legal milieu in which managers operate.
  • Understanding the new workforce (the four types of staff from traditionalists through generation X and Y, including how to recruit, retain and evaluate) .
  • Effective hiring leading to the "employment contract."
  • Effective evaluation.
  • Performance management.
  • Managing change.

Program Development and Project Management

This workshop offers an overview of the key components and activities associated with program development and project management. Practical application is emphasized and, as such, participants will be expected to work in small groups to develop an agreed upon program and project management plan. Day one of the workshop focuses on program development within a logic model framework and days two and three focus on project management.

Participants interested in learning about project management at an introductory level will benefit from this workshop. It is not designed for individuals who have extensive project management experience. Participants will be exposed to all relevant phases of program development and project management, current trends and expectations of funders.

At the conclusion of the workshop, the participants will understand:

  • Program development and planning cycles.
  • How programs are tied to the organization’s mission.
  • How planning teams and project management teams are developed.
  • The value and importance of engaging community partners.
  • Documentation requirements.
  • How to establish clear program direction, goals and objectives.
  • How to establish project parameters, task allocations, time estimates and required resources.
  • Key elements of project control including establishing milestones and means of communication.
  • How to establish indicators of success for outcome evaluation purposes.

To maximize relevance, participants are encouraged to bring examples of programs they have developed or projects they have managed and/or programs to be developed and current/future projects.


You must also take a minimum of two elective courses.

Accepting and Adapting to Organizational Change in a Turbulent Environment

Successful organizations in the human services sector are able to adapt to the continuous demand for change. To be successful, staff and management need to develop the specific communication, decision-making and planning skills required when working in an environment dominated by uncertainties and turbulence. This two-day course will improve participants' understanding of the influences of change and how to work effectively in a turbulent environment.

The course will address three strategic questions:

  1. What are the sources and nature of the uncertainties and turbulence affecting human service organizations?
  2. How do the uncertainties and turbulence affect organization performance, staff well-being and the people served by the organization?
  3. What skills and practices must staff and managers adopt if their organization is to succeed?

Participants will develop an awareness of their personal capacity to manage uncertainties, perform at a high level and maintain a healthy work-life balance. Discussions, case studies and skill development exercises will be used to introduce effective work-place practices, management and tools for strategic planning and executing successful organization change.

The course is valuable for anyone who wants their organization to be resilient, effective and successful.

Program Evaluation

People who run programs and organizations in the public sector are not normally accountants but they do need to have a good basic understanding of how financial management works. In the same way, managers who are not professional researchers can benefit from a solid understanding of how program evaluation works. The tools of the program evaluation trade can be useful in a variety of surprising ways. Anyone who wants to make more strategic use of data when planning or making other decisions is, in a way, doing informal program evaluation.

This two-day workshop on program evaluation is organized around simple, practical steps involved in conceiving, designing and implementing an evaluation project. It is designed for managers who are responsible for initiating and overseeing evaluation projects with limited resources, but it is also an excellent introduction for someone who expects program evaluation to be a more central component of their work. We will focus on clarifying theories of change, developing evaluation questions, identifying indicators for measurement, designing data collection tools, using data strategically for planning and decision-making and communicating results in a persuasive way. We will also discuss how different evaluation approaches, such as developmental evaluation, may be appropriate in your work when traditional program evaluation doesn’t feel like a good fit.

Clinical Supervision

The focus of this program is on clinical supervision and mentoring to develop staff effectiveness, confidence, accountability and professional growth in providing clinical social work/psychotherapy with individuals, couples and families. The integration of supervision theory with selected supervision practice issues is emphasized. It features a review of several major models of supervision in individual, couple and family therapy and a focus on facilitating the coevolving supervision/social work systems.

Learning Objectives

  • Identify useful strategies to structure supervision, identify and solve problems and implement supervisory interventions through a range of supervision practices (e.g. direct observation, videotaped work and case review).
  • Review social work supervision theory and best practices in supervision.
  • Refine sensitivity to issues of diversity and contextual variables, such as race, culture, gender, sexual identity and economics, as these may affect dynamics of power and privilege in the social worker/therapist-client and supervisor-therapist-client systems.
  • Explore the legal and ethical issues of supervision and mentoring.
  • Review the philosophical assumptions and pragmatic implications (e.g. contracts, structuring supervision, problem-solving, supervisory interventions, etc.) of solution-focused, narrative and integrative models of individual, couple and family therapy supervision.


The cost to complete the Management and Leadership certificate is $2,060.

  • Three-day workshops: $375
  • Two-day workshops: $275


You may qualify for discounts. Learn more about discounts.

Contact Us:

Lynne Jordan, Coordinator, Professional Development

T: 519.884.0710 x5265


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