• Voicemail System
• Network Access
• What email clients does ITS support?
• GroupWise: How do I setup a vacation message?
• GroupWise: How can I forward my e-mail to another e-mail?
• GroupWise: How can I create a mail group from a list?
• GroupWise: How can I access GroupWise via the Internet?
• GroupWise: Client recieves a 8200 error message
• Adobe Acrobat: When I print a PDF document my PC reboots.
• LORIS: How can I enter my final grades into LORIS?
• Banner: How Do I Get to It? (I Have a PC)
• Banner: My Banner session disappears when I open a new IE window
• Banner: I have a new staff member and they need Banner access...
• Banner: I already have a Banner account, but need more access...
• Banner: I need training...who do I contact?
• Banner: I've forgotten my Banner/Cognos password, what do I do?
• Banner: How Do I Change My Banner/Cognos/Oracle Password?
• Banner: What are the policies for Banner/Cognos/Oracle Passwords
• Banner: My account is locked, what do I do?

How do I access my voicemail options?

Click here for the Call Pilot Quick Reference Card.

How do I access Network drives from off-campus?

Click here for the procedure.

ITS supports the GroupWise client for Groupwise email.

 For IpMail ITS supports, MS Outlook, Outlook Express and Thunderbird.

Click here for procedure.

Click here for procedure.

Click here for procedure.

Problem: While sending an email from GroupWise a client recieves a 8200 error messge.

Solution: The client was trying to attach document stored on a floppy disk. The disk was corrupt and GroupWise could not attach the document. When attaching documents, they should always reside on a local or network drive. If the file is on exernal storage like a CD or Floppy then it should be copied to the Hard Drive before attaching.

Problem: When printing a pdf document from either Adobe Acrobat or GroupWise the client's PC rebooted after printing one page. The page had garbled text printed on the first three lines.

Solution: When inspecting the printers, I noticed that the HPLJ2100 driver was a PCL 6 version. I uninstalled this driver and installed the 5e version of the driver. This resolved the issue. The printer was directly attached to the clients PC.

Click here for details?

• Use Microsoft Internet Explorer to access the internet version of Banner.
• Go to: http://isis.wlu.ca and select INB for Windows PCs.
• Log into Banner as you normally would using your Username and Password
• Form and menu names will be the same as the Banner 6 version (client/server). Options can be accessed by choosing 'Options' from the Menu Bar at the top of the form.

Please Note: If you are using Banner INB for the first time on a Windows PC, you will need to download the Oracle Jinitator software onto your individual workstation. Follow the download instructions as they appear on your screen. Completely close your browser and then go back into your browser and go to INB as usual.

In order to keep your Banner session from disappearing when you launch a new web site, then you need to make the following update to your internet options.

From your Control Panel go to, Internet Properties / Advanced and UNCHECK the box - Reuse windows for launching shortcuts. Select Apply and then close.

For new users who require Banner accounts and existing users who require additions or modifications to their current accounts, click here to access the form (.pdf format). Make sure you fill out and sign BOTH pages of the request form.

For new users who require Banner accounts and existing users who require additions or modifications to their current accounts, click here to access the form (.pdf format). Make sure you fill out and sign BOTH pages of the request form.

If you have questions about how to use Banner, please contact the appropriate person as listed in the chart below.

Please fill out the Banner, Cognos and Millenium Password Change Form found here.

Click here for details on how to change your Banner/Cognos/Oracle password.

Click here for details regarding the policies on setting/changing your Banner/Cognos/Oracle password.

Please fill out the Banner, Cognos and Millenium Password Change Form found here.