Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
November 22, 2014
 
 
Canadian Excellence

FAQ - Frequently Asked Questions



Voicemail System

How do I access my voicemail options?

Click here for the Call Pilot Quick Reference Card.

 
Network Access

How do I access Network drives from off-campus?

Click here for the procedure.

 
What email clients does ITS support?

ITS supports the GroupWise client for Groupwise email.

 For IpMail ITS supports, MS Outlook, Outlook Express and Thunderbird.

 
Adobe Acrobat: When I print a PDF document my PC reboots.

Problem: When printing a pdf document from either Adobe Acrobat or GroupWise the client's PC rebooted after printing one page. The page had garbled text printed on the first three lines.

Solution: When inspecting the printers, I noticed that the HPLJ2100 driver was a PCL 6 version. I uninstalled this driver and installed the 5e version of the driver. This resolved the issue. The printer was directly attached to the clients PC.

 

 
LORIS: How can I enter my final grades into LORIS?

Click here for details?

 
Banner: How Do I Get to It? (I Have a PC)

• Use Microsoft Internet Explorer to access the internet version of Banner.
• Go to: http://isis.wlu.ca and select INB for Windows PCs.
• Log into Banner as you normally would using your Username and Password
• Form and menu names will be the same as the Banner 6 version (client/server). Options can be accessed by choosing 'Options' from the Menu Bar at the top of the form.

Please Note: If you are using Banner INB for the first time on a Windows PC, you will need to download the Oracle Jinitator software onto your individual workstation. Follow the download instructions as they appear on your screen. Completely close your browser and then go back into your browser and go to INB as usual.

 
Banner: My Banner session disappears when I open a new IE window

In order to keep your Banner session from disappearing when you launch a new web site, then you need to make the following update to your internet options.

From your Control Panel go to, Internet Properties / Advanced and UNCHECK the box - Reuse windows for launching shortcuts. Select Apply and then close.

 
Banner: I have a new staff member and they need Banner access...

For new users who require Banner accounts and existing users who require additions or modifications to their current accounts, click here to access the form (.pdf format). Make sure you fill out and sign BOTH pages of the request form.

 
Banner: I already have a Banner account, but need more access...

For new users who require Banner accounts and existing users who require additions or modifications to their current accounts, click here to access the form (.pdf format). Make sure you fill out and sign BOTH pages of the request form.

 
Banner: I need training...who do I contact?

If you have questions about how to use Banner, please contact the appropriate person as listed in the chart below.

 

Module Co-lead Extension
FINANCE (Department Budgets, etc.) Michael Kohut 3883
STUDENT (Class Lists, Student Data Sheets, Student Grades, Course Data) Jodi Kinahan 6354
STUDENT (All other requests) Gwen Sharp 3539
HUMAN RESOURCES/PAYROLL Gregory Brown 3483
ACCOUNTS RECEIVABLE Sandra Davidson 4987
GRAD STUDIES/MBA/FSW Helen Paret 3132
ROOM BOOKINGS Marlene Ibrahim 6359/6370
ALUMNI Sean Thomas 3866
COGNOS Rob Kalbfleisch

2640

 
Banner: I've forgotten my Banner/Cognos password, what do I do?

Please fill out the Banner, Cognos and Millenium Password Change Form found here.

 
Banner: How Do I Change My Banner/Cognos/Oracle Password?

Click here for details on how to change your Banner/Cognos/Oracle password.

 
Banner: What are the policies for Banner/Cognos/Oracle Passwords

Click here for details regarding the policies on setting/changing your Banner/Cognos/Oracle password.

 
Banner: My account is locked, what do I do?

Please fill out the Banner, Cognos and Millenium Password Change Form found here.