The ICT Client Services Group, provides front line service and support to the Laurier community. Our team consists of the Help Desk, Client Technical Support, Computer Lab Support, and Training and Education
The Client Services Group is responsible for a variety of services. We offer assistance with any computer-related problems including network connectivity, hardware issues, software issues, or e-mail matters. In addition, we consult with customers on PC hardware configuration, capabilities and pricing. Finally, we advise faculty, staff and students on the various services provided by ICT.
Our primary emphasis is on client satisfaction, focusing on successful help at first contact. Client Services is dedicated to complete customer satisfaction, striving for excellence and continuity in our performance.
Computer and Network Security
The ICT department Security group's purpose is threefold: to create, maintain and publicize Laurier Computer and Network Security Guidelines, to perform the tasks assigned to the ICT department in the Guidelines and to educate and train users as to their responsibilities under the Guidelines.
The Enterprise Systems (ES) group of ICT is responsible for the development, maintenance, and support of all the University’s administrative applications. These applications are available through a combination of client-server and web-based platforms.
The major applications include: Finance, Student, Human Resources, Payroll, Business Office, and Alumni and Development. Each of these units is comprised of several smaller, but just as important applications.
The Enterprise Systems group is located in room R129 (first floor), 202 Regina Street.
The University Information System - Applications
Laurier's Enterprise Systems department is organized to maintain and support the University Enterprise System (UES). The UES is an integrated ORACLE database operating in a UNIX environment. UES applications support the functions of all WLU administrative departments. The UES incorporates both in-house developments and purchased products.
|Accounts Receivable||Alumni & Development||
|Admissions||Purchasing||Payroll||Housing (On/Off Campus)||Evisions:
|Bookings||Fixed Assets||CMIS - Central Management Information System (Class & Exam Scheduler)|
|Distance Ed||D3 (Community Safety & Security)|
|Student Awards||Shipping & Receiving|
|Coop & Career Services||
Stock Market Competition
Network Operations is responsible for the installation, maintenance and operation of network servers and the campus voice and data network. This group also carries responsibility for faculty, staff and student e-mail. We provide technical support for WebCT and the University web presence. Further support of teaching and research is done through our scanning service for the marking of examinations and processing of surveys.
There are approximately 70 servers currently being maintained, using a variety of operating systems (Active Directory, Solaris, Linux, Mac OS and Windows 2003). When possible, servers are clustered together so that the failure of a server does not prevent access to the services it was providing.
Our network consists of a fibre optic backbone connecting the various buildings and areas on campus, and copper wiring from central points in each building to the desktops. Switching equipment located at these central points is remotely monitored and managed from the ICT main office.
This group also maintains the University telephone and voicemail systems. This includes the interoffice directory, which is now available electronically through eGuide, a Novell service.
The ICT Projects group is responsible for continually communicating with the end users in Administrative and Academic areas ensuring that the technology is in place to meet the goals of the University. This group is dedicated to providing effective project management to ensure the timely completion of ICT initiatives across campus.