Course Details

This interactive day-long session will give you an understanding of what emotional intelligence is and how it can enhance your success in both your personal and professional life. You will gain an awareness and understanding of your own level of emotional intelligence using the EQi 2.0, and take away some concrete suggestions for improving those areas in which you have the greatest opportunity for growth as a manager.

Follow up one-on-one coaching sessions will be available for those interested after the introductory session.

Learning Objectives

Understand your understanding what emotional Intelligence is.

Increase your awareness and understanding of your own level of emotional intelligence through an on-line assessment tool called the EQi 2.0. (Note: this assessment must be completed at least one week prior to attending the course)

Understand how both being aware of and working on improving your level of emotional intelligence can enhance your success as a manager both personally and professionally.

Give you some concrete suggestions to act upon that will help improve your emotional intelligence in those areas in which you have the greatest opportunity for growth.

Course Benefits

Information to add to your toolkit for meeting and exceeding the Employee Success Factors.

An enhanced sense of control over your personal and professional relationships and level of success in all areas of your life.

A renewed sense of responsibility toward your personal and professional growth.

Specific action items that you can work on to improve your success.

Fee (if applicable)

All workshop participants are required to complete an assessment. The cost is $55. This amount will be charged to your departmental account number upon apprioval by your manager.

Who Should Attend

Managers who have an interest in knowing what they can do to enhance their level of personal and professional success and to translate this to their work.

Success Factor

Values Relationships and Community

Facilitator

Laura Allan is an Assistant Professor at the School of Business & Economics. She started teaching at the university in 1984, and from 1991 to 1997 was also involved in the real estate industry as a part owner and managing director of the top volume per agent ReMax franchise in the K-W area. In addition to her teaching, Prof. Allan has acted as academic editor, written chapters, and been co-author on three different introductions to Canadian business textbooks. Prof. Allan currently coordinates Business 121. Her greatest interest is in the area of student success, and in looking for ways to improve the transition from high school to university started working in the field of Emotional Intelligence. Prof. Allan is certified to administer and interpret the EQi, speaks on the subject, and has done work with both her students and local companies to improve performance through improving EI.

Course Details

Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but also to a positive performance environment. Successful organizations also know that good communication is not just about speaking well. It's about the quality of the connection between the senders and the receivers of the message. The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only by listening effectively can you respond appropriately.

This workshop illustrates to participants that listening is more than hearing. Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways that are appropriate to the purpose.

If the message is entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to persuade us, our purpose is judgment, so we listen and respond critically. It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication.

Behavioral research shows that people approach listening with different purposes and with different motivations related to achieving that purpose. Central to this workshop is the Personal Listening Profile® which is a self-directed learning instrument that helps people discover their preferred or most natural approach to listening as they gain insight into the different listening approaches of others. The Personal Listening Profile identifies five listening approaches: Appreciative, Empathic, Comprehensive, Discerning, and Evaluative.

The Personal Listening Profile also helps people see that their preferred listening approach may not be appropriate to every situation. They learn when and how to adopt another listening approach for more successful communication. It outlines three primary factors to consider in choosing the listening approach appropriate to the situation: Purpose, Motivation, and Behavioral Indicators.

Learning Objectives

1. Understand the importance of effective listening skills

2. Determine which communication barriers hamper out listening effectiveness

3. Describe the five different listening approaches, including the focus, motivation and behavioural indicators of each approach.

4. Identify their own natural listening approach.

5. Identify the appropriate uses of each of the five listening approaches.

6. Review and practice techniques that will enhance their listening skills and improve their communication with others.

7. Complete an action plan for learning transfer post program.

Course Benefits

This workshop illustrates to participants that listening is more than hearing. Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways that are appropriate to the purpose.

Fee (if applicable)

$50/person. This amount will be charged to your departmental account number upon apprioval by your manager.

Who Should Attend

This program will be of benefit to staff and management at all levels

Success Factor

Values Relationships and Community

Facilitator

Kate Jones Kate’s extensive experience in the private, public and non-profit sectors across Canada spans more than twenty years in the areas of Performance Improvement, Training, Facilitation, Leadership, Sales and Sales Management, Communication and Group Interaction. This knowledge and expertise enables her to effectively communicate with learners at all skill levels.

As a facilitator, Kate utilizes innovative training methods that create dynamic learning environments. She conducts customized workshops and personalized coaching sessions in a variety of areas including Leadership Development, Customer Service, Selling Skills, Time Mastery, Building Effective Work Teams and Understanding Behavioral Styles. Her focus is to utilize proven strategies and the techniques necessary to optimize the personal and professional success of her clients.

Kate is a Sociology major with a Bachelor of Arts from the University of Western Ontario and is a graduate of Saint Francis Xavier University Adult Education program. She is a certified DiSC Behavioral Styles Trainer from Inscape Publishing. As well, Kate holds a Certified Training and Development Professional (CTDP) accreditation from the Canadian Society of Training and Development.

Kate has earned certificates in: Instructional Design, Communication Skills, Sales Management, Organizational Development,, the Transfer of Learning in the Workplace and the Non-Profit Sector Management program from the University of Western Ontario.

Kate is an active member of the Canadian Society for Training and Development (CSTD) and holds the position of Chairperson for the Southwestern Ontario Chapter. She is a member of the Human Resources Professionals Association of Ontario.