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Wilfrid Laurier University Information and Communication Technologies
December 19, 2014

Canadian Excellence

Backups



File Backup and Restore Procedures

Files are backed up by ITS Operations for the unix servers and the Network servers. Files on microcomputers and workstations are not backed up by ITS; backups are the responsibility of the user. ITS Operations will do special backups from the unix servers or the Network servers for faculty and staff (e.g. backup research data at the end of a project).

To have files restored for the unix servers or the Network servers, either

1. Log a ticket at the ICT Customer Portal https://itservicedesk.wlu.ca/wluvsm/?LITE

The operator will need to know the system, the account, the filename (including the path if possible), and the last date the file was known to have existed on the system.