Frequently Asked Questions
- How do I access my smtp email?
- How do I secure my computer from viruses and hackers?
- How do I turn off file sharing or uninstall my P2P software?
- I've lost my connection, how do I get it back?
- I am receiving a lot of SPAM that I do not want. What do I do?
- I have a problem with my connection. What should I do?
- Should I backup my data and information on my computer?
- What is Copyright and how does it affect me?
- What is Spyware / Adware and how can I remove it?
Having problems with your smtp email? Due to the recent increases in SPAM and viruses we have block all but the major ISP smtp servers. If you have a legitimate use for smtp and it is not currently working for you, please contact the ResNet office and we will be more than happy to assist.
Click here to learn how to secure your computer from spyware/adware/malware.
Please read Peer-to-Peer (File Sharing) for the most up-to-date information.
First, ensure that you have followed the four steps for connecting to ResNet: Connect, Update, Secure & Protect.
Next, make sure that any peer-to-peer programs are not running (such as limewire, kazaa, etc). These programs will sometimes cause your traffic to be blocked at the edge of the network, and so it may seem that your ability to access the internet is very intermittent.
Another possibility if your connection is up & down all the time or you are completly disconnected, is that you may have been infected with a virus/worm/trojan/malware.
In any of these cases, an excellent troubleshooting step is to try to connect to your roommate’s port (if possible) and see if the problems still follow.
If you still are experiencing problems then contact ResNet for further assistance.
There are a number of things you can do to reduce the amount of SPAM you receive. Please check out our page on SPAM, for further information.
First, ensure that you have followed the four steps for connecting to ResNet: Connect, Update, Secure & Protect.
Next, make sure that any peer-to-peer programs are not running (such as limewire, kazaa, etc). These programs will sometimes cause your traffic to be blocked at the edge of the network, and so it may seem that your ability to access the internet is very intermittent.
Another possibility if your connection is up & down all the time or you are completly disconnected, is that you may have been infected with a virus/worm/trojan/malware.
In any of these cases, an excellent troubleshooting step is to try to connect to your roommate's port (if possible) and see if the problems still follow.
If you still are experiencing problems then contact ResNet for further assistance.
YES. Please review Backup your data for more information.
