Site Accessibility Statement
Wilfrid Laurier University Information and Communication Technologies
October 31, 2014
 
 
Canadian Excellence

Frequently Asked Questions



How do I access my smtp email?

Having problems with your smtp email? Due to the recent increases in SPAM and viruses we have block all but the major ISP smtp servers. If you have a legitimate use for smtp and it is not currently working for you, please contact the ResNet office and we will be more than happy to assist.

 
I've lost my connection, how do I get it back?

First, ensure that you have followed the four steps for connecting to ResNet: Connect/>, Update, Secure & Protect.

Next, make sure that any peer-to-peer programs are not running (such as limewire, kazaa, etc). These programs will sometimes cause your traffic to be blocked at the edge of the network, and so it may seem that your ability to access the internet is very intermittent.

Another possibility if your connection is up & down all the time or you are completly disconnected, is that you may have been infected with a virus/worm/trojan/malware.

In any of these cases, an excellent troubleshooting step is to try to connect to your roommate’s port (if possible) and see if the problems still follow.

If you still are experiencing problems then contact ResNet for further assistance.

 
I have a problem with my connection. What should I do?

First, ensure that you have followed the four steps for connecting to ResNet: Connect, Update, Secure & Protect.

Next, make sure that any peer-to-peer programs are not running (such as limewire, kazaa, etc). These programs will sometimes cause your traffic to be blocked at the edge of the network, and so it may seem that your ability to access the internet is very intermittent.

Another possibility if your connection is up & down all the time or you are completly disconnected, is that you may have been infected with a virus/worm/trojan/malware.

In any of these cases, an excellent troubleshooting step is to try to connect to your roommate's port (if possible) and see if the problems still follow.

If you still are experiencing problems then contact ResNet for further assistance.

 
Should I backup my data and information on my computer?

YES. Please review Backup your data for more information. 

 
What is Copyright and how does it affect me?

Please read Copyright in Canada.

 
What is Spyware / Adware and how can I remove it?

Spyware is a program used to gather information about you from your computer. Please check out Secure for further information.