Site Accessibility Statement
Wilfrid Laurier University Business Office
October 23, 2014
 
 
Canadian Excellence

FAQs


Frequently Asked Questions

Why do I have an E-Mail account?

Our official means of communication with you is through your MyLaurier email account

Students are expected to regularly check their MyLaurier email account for important notices from the university community (including invoice notifications, tax receipt information, etc.)

Students are required to send emails to official members of the university community from their MyLaurier email account in order to verify authenticity and ensure delivery. Emails sent from non-Laurier accounts, such as hotmail, may be identified as spam and not delivered. Furthermore, it is impossible to determine whether the emails received from these non-Laurier accounts are coming from the person they claim to be from. Your co-operation is appreciated.

 
What is the best way to contact you?

If our FAQ section and other areas of the website have not addressed your student account inquiry, please begin by contacting Service Laurier at the following locations and contact information:

Service Laurier Waterloo
E-Mail: servicelaurier@wlu.ca
Phone: 519.884.0710 ext. 2800
Location: 202 Regina St. building, 2nd floor
Hours: Monday to Friday from 9 am - 4:30 pm

Service Laurier Brantford
E-Mail: servicelaurier@wlu.ca
Phone: 519.756.8228 ext. 5885
Location: Grand River Hall (GRH202), 2nd floor
Hours: Monday to Friday from 9 am - 4:30 pm

For other Business Office inquiries, please contact the Business Office
E-Mail: businessoffice@wlu.ca
Phone: 519.884.0710 ext. 3725
In person: A Business Office administrator is available via appointment/referral through Service Laurier only and for Direct Deposit Authorization/Void Cheque drop-offs.
Location: 202 Regina St., 2nd floor

 
How do I know how much I owe?

Invoices are run monthly for each account with a balance owing.  If changes have been made to an account since the last invoice, a new invoice will be generated with a new due date.  Late payment fees will be applied if applicable.

An email notification will be sent to your MyLaurier  email address to notify when an invoice is available for viewing.


Go to: (http://loris.wlu.ca) to view/print your invoice.

 
When are tuition fees due?

Students are invoiced per term and are assessed based on their current course enrolment. 

Currently, due dates are as follows:

 Spring 2014  April 24 ,2014
 Fall 2014 August 28, 2014
 Winter 2015 December 15, 2014
 Spring 2015 April 23, 2015

To avoid late payment penalties, all fees invoiced are expected to be receipted to your student account by the due date.  Please ensure that you leave ample amount of time should you be making your payments via mailed cheque, online or telephone banking as the processing time can take up to 7 business days (bank wires could take longer).  Please check with the post office or your financial institution for processing times.  Payments received after the due date are considered late.

Last updated: July 10, 2013

 
How do I get a 30% tuition rebate?

You could be eligible to get up to 30% rebate on your student tuition this term:

Please click on the following link to the Ontario Ministry of Training, Colleges and Universities website to find out if you're eligible, how to apply and for more information if you have any further questions!

https://osap.gov.on.ca

Click "Find out if you're eligible for 30% off tuition" 


 
How can I pay?

Payments can be made in person at Service Laurier locations (Waterloo: 202 Regina, 2nd floor, Brantford: GRH202 Grand River Hall, 2nd floor) by cash, debit or cheque, online or through telephone banking (Note: your student ID # is your account #), and at most financial institutions in Canada.

*** Post-dated cheques and credit card payments are NOT accepted ***

Check payment options for further details

 
What are incidental fees?

Incidental fees are charged on all half-credit course registration - including online and distance education.  For every half-credit course a student enrols in, they will be charged the incidental fees the same number of times up to a maximum if not otherwise stated (ie. three half-credit courses = 3x incidental fees, etc.).

For a complete listing of incidental fees, please visit the following link.  For a description of the incidental fees charged by Wilfrid Laurier University Students' Union, please visit their website (http://www.wlusu.com/student-fees).

 
I'm opting out, do I have to pay?

All fees available for opt-out (ie. Health and Dental, PRISM, LSPIRG, etc.) have an opt-out deadline that occurs after the invoice due date.  With the exception of the Health and Dental plan fees, opt-outs are not processed until after the LAST date to add courses for a particular term.

All invoiced fees - including those that are eligible for opt-out - should be paid by the due date indicated on the invoice to avoid incurring late payment fee penalties.

Credits on student accounts resulting from successful opt-outs can be left on the student account to be applied to other charges or to the next upcoming term, or can be requested as a refund using the online refund request form (http://www.wlu.ca/businessoffice/refund).

 
Do I have to pay if I'm getting OSAP?

Students who are awaiting OSAP are required to pay all fees not being directed to the university by the due date of each term. For those who have opted to send their funding directly to the school, this will also include any difference that is not covered by OSAP.

Please note that funding eligible to be sent directly to the school are LOANS only.  Grants will not be redirected to the school.

Late payment fees* will be assessed on all student accounts, including those awaiting OSAP. 

To be eligible for late payment fee* reversal, OSAP students must have the following steps completed:

  1. Submit application and all supporting documentation to the Student Awards Office
  2. Opt to have OSAP funds directed to the school
  3. Be fully registered for the fall term and at least 60% registered for winter term

by the following OSAP dates:

Fall Term: August 1st
Winter Term: December 1
Spring Term: April 1

  1. Additionally, any balances exceeding the amount of OSAP received (the difference not covered by OSAP) must be paid in full by the due date

Confirmed students will receive their funding electronically to the bank account specified on their MSFAA (or to their student account if directed) beginning in September. 

Please note that Student Awards will only confirm students who are registered in all courses for fall term and a minimum of 60% in winter term.

ATTENTION: Students, if you have opted out of having your fees automatically sent to Laurier, you will be required to pay any outstanding fall term fees by the due date specified on this invoice.  If you do not meet the due date, you will also be responsible for late fees* applied to your account.  Opting out of having your fees sent directly to your WLU student account can also affect your registration if fees are not paid by the final deregistration due date.

To reverse your opt-out decision for the fall term, E-Mail: studentawards@wlu.ca from your 'MyLaurier' account by August 20 in order to have the funds redirected to the university from your OSAP loan.

* Late payment fees are calculated at 1.25% on any balances remaining immediately after the due date

*** THIS SAME PRACTICE WILL OCCUR FOR ALL FUTURE TERMS ***

Please see OSAP and TUITION PAYMENTS for further information. 

 
What if someone else is paying my tuition?

Students, since the account is in your name, you will ultimately be responsible for payment.  Should there be another party or individual making payments to your account, it is your responsibility to ensure that you forward a copy of your invoice/account statement to them and that you've granted them consent to your account should they have any further questions regarding your financial charges.

Other parties or individuals are free to come in person to Service Laurier to make a payment, as well as making a payment via online or telephone banking.  They are also able to make a payment in person at any financial institution provided they have the invoice. 

Please provide individuals making payments on your behalf with your STUDENT ID #.

Students who are being sponsored by an agency or company, please ensure that your sponsoring agency or company forwards the appropriate sponsorship documentation to the Business office prior to the due date to avoid late payment fees.  Please be advised that all sponsored students will continue to receive monthly invoices until the last day to register in each term.  After this date, all sponsoring agencies will be billed on the student's behalf.  

Any fees not covered by the sponsoring agency must be submitted to the Business Office by the due date indicated on the invoice.

 
Who can inquire about my account?

University personnel are bound by Canadian Privacy Legislation laws.  Business Office staff will not discuss particulars of your student account with anyone unless we have received your written authorization.  If you wish staff to discuss your account with anyone other than yourself, please make sure to fill out an online Account Disclosure Form.  The link to this form will be in the quick reference guide included with your first fall term invoice.  Once this form has been submitted, it will be valid during your entire time as a WLU student.

 
When are the registration dates?

2014 Spring, Intersession & Summer Registration Dates:

Term  Start Date

 Final day to register without late registration fee

 Final day to register/add (late registration fee applies)

Spring May 5, 2014
 March 10, 2014  May 18, 2014
Intersession  May 5, 2014
 March 10, 2014 May 6, 2014
Summer July 7 2014
 March 19, 2014
July 8, 2014



2014-2015 Fall & Winter Registration Dates:

Term  Start Date

 Final day to register without late registration fee

 Final day to register/add (late registration fee applies)

Fall  September 4, 2014
 July 21, 2014  September 17, 2014
Winter  January 5, 2015
 November 10, 2014
January 18, 2015



2015 Spring, Intersession & Summer Registration Dates:

Term  Start Date

 Final day to register without late registration fee

 Final day to register/add (late registration fee applies)

 Spring  May 4, 2015  March 9, 2015  May 17, 2015
Intersession  May 4, 2015  March 9, 2015
 May 5, 2015
Summer  July 6, 2015
 March 18, 2015
 July 7, 2015

 
When are the drop dates?

2014 Spring, Intersession & Summer Drop/Withdrawal Penalty Dates


Term

Status

Last day with
NO
penalty


Last day with
10% penalty

Last day with
 55% penalty/
 without failure

Spring
(12 Weeks)

Begins:
May 5

Drop/Withdraw

 May 11


 May 18


June 30*

Intersession
(6 Weeks)

Begins:
May 5

Drop/Withdraw

May 7


May 11


June 2*

Summer
(6 Weeks)

Begins:
July 7


Drop/Withdraw


  July 9


 July 13


August 1*


2014-2015 Fall & Winter Drop/Withdrawal Penalty Dates

Term

Status

Last day with
NO
penalty


Last day with
10% penalty

Last day with
 55% penalty/
 without failure

Fall Term

Begins:
September 4

Withdraw/Drop

Sept. 10

Sept. 17


Nov. 5*

Winter Term

Begins:
January 5

 Withdraw/Drop

Jan. 11


Jan. 18


Mar. 6*


2015 Spring, Intersession & Summer Drop/Withdrawal Penalty Dates

Term

Status

Last day with
NO
penalty


Last day with
10% penalty

Last day with
 55% penalty/
 without failure

Spring
(12 Weeks)

Begins:
May 4

Withdraw/Drop

 May 10

May 17


June 29*

Intersession
(6 Weeks)

Begins:
May 4

 Withdraw/Drop

May 6


May 10


June 1*

Summer
(6 Weeks)

Begins:
July 6

Withdraw/Drop

July 8

 July 12

July 31*

* If you have a full course load of 2.50 credits (or 5 half-credit courses) and were to drop a course at the 55% penalty, there is NO credit back for this course. The reason being that the amount that was paid for that course (approximately 50% of the original cost) is LESS than the penalty for dropping that course (55%). It results in no further 45% remaining to credit back to the student account.

Please note, incidental fees for courses dropped at a 55% penalty are non-refundable.

Should you have any further questions or concerns regarding your dropped course and credit balances, please do not hesitate to contact an Account Administrator at your earliest convenience.

 
What happens if I don't pay my invoice on time?

Students who have an overdue balance will be charged a late payment fee of 1.25%  of the balance outstanding one day after the due date and each month thereafter until the balance is paid in full. 

One month into the term, if there is still a balance owing, a HOLD will be placed on your account.  A HOLD on your account will prevent you from registering for any upcoming terms, requesting transcripts or viewing your marks online.  

Students with account balances outstanding risk deregistration from the term.  Deregistration is the removal from registered courses from current and/or future terms for students who fail to settle their account in full by the deregistration deadline date. Deregistration from a term is 55% penalty from ALL courses charged based on the course weight, as well as incidental fees and deregistration charges.

Accounts further overdue will be referred to our third party collections agency.

 
How do I access my tuition tax receipts?

Tuition and Education tax receipts (T2202A) will be available at the end February of every year for the previous tax year, online only! (eg. 2014 tax year will be available by February 28, 2015).

The T2202A form will be available to view and print from LORIS ONLY. T4A's (Bursaries & Scholarships) have previously been mailed to your HOME address. This year, T4A's may be available to view and print from LORIS. If this is the case, further communication will follow. This applies to ALL students, both past and present.  Tax forms from as early as 2002 are available for viewing and printing at any time and LORIS will be accessible to all students (both past and present) for seven years after.

If you have forgotten your PIN, please use the PIN re-set website here: https://web.wlu.ca/pinreset/

For any further questions, please see the T2202A information page.

 
Costs for adding/dropping a course?

Depending on when you add or drop a course, your tuition will be adjusted accordingly. 

If you've paid your tuition already and then add a course, the fees for that course are due within 10 days of when that course is applied to your account regardless if you've received an invoice or not - you may view these charges online through LORIS.  

If you've paid your tuition, and you drop a course, depending on when you drop (please refer to the table of drop date penalties table), you may receive a credit on your account, which will automatically be applied to your upcoming term.

 
I Dropped a course, where's my credit?

Depending on when a course is dropped (please see drop/withdrawal penalty dates) you may be entitled to a certain percentage of tuition credit.  This credit is automatically applied to your student account where it will go towards payment of other charges owing, or will sit as a credit if there are no outstanding balances.  This credit can go towards future term charges or you may put in a request for a refund.

Because of a tuition cap that the University has in place, we are only allowed to charge so much for tuition.  Therefore, if in the course of the term, you add a full course load of five courses (or equivalent to 2.50 credits), you will be charged FULL price for the FOUR courses (or for the first 2.0 credits), and approximately half price for the last course/credit (which is your fifth).

If you were to drop a course, depending on the drop date penalty (see chart above) the credit will be calculated based on the penalty and the actual cost for the half-credit course (not the discounted rate). 

If you have a full course load of 2.50 credits (or 5 half-credit courses) and were to drop a course at the 55% penalty, there is NO credit back for this course.  The reason being that the amount that was paid for that course (approximately 50% of the original cost) is LESS than the penalty for dropping that course (55%).  It results in no further 45% remaining to credit back to the student account.

* Please note, incidental fees for courses dropped at a 55% penalty are non-refundable.

Should you have any further questions or concerns regarding your dropped course and credit balances, please do not hesitate to contact an Account Administrator at your earliest convenience.

 
Deregistered! Now what?

Students who are deregistered from a future term will have the opportunity to re-register by completing the following: 

  1. Full payment is made by certified mean
    (Cash, debit or certified cheque) at any Service Laurier location to clear account and remove hold
  2. Use LORIS to re-register for all courses for the term

    Note: The University cannot guarantee re-entry into any course if the course is full or no longer available

Students who are deregistered from the current term will have the opportunity to petition for re-entry provided the following is completed:

  1. Full payment is made by certified means
    (Cash, debit or certified cheque) at Service Laurier or the Business Office. 

    Please note that full payment is not the balance that is currently reflected on your LORIS account.  As a deregistered student, the balance that is now reflected on your account is the penalty charged to you after you have been deregistered and therefore does not include full tuition fees.

    In order to begin the re-registration process, full payment must include the balance that is currently on your account + the tuition that was removed + late registration fee (see fee listed)

    If you are unsure of the full amount you need to pay in order to begin the re-registration process or if you have made your payment via online/telephone banking, please contact the Business Office directly at businessoffice@wlu.ca or 519.884.0710 ext. 3725.
  2. Submit re-registration petition

    Upon receipt of full payment to the account (including tuition that was removed and late registration fee), an official receipt and confirmation of payment letter will be issued to you by the Business Office.  This receipt and confirmation of payment letter must accompany your re-registration petition submission.

    Petitions to re-register must be submitted to the Dean's Office of your program:

    Faculty of Arts: Dean of Arts Office, Dr. Alvin Woods Building 5-106
    Brantford: Research and Academic Centre (RCE132), East Wing
    School of Business & Economics: SBE 1250, Contact: Lee Leeman (SBE1256)
    Faculty of Science: Dean of Science Office, Science Building

    Please note that your petition approval comes from the Dean's Office of your particular program and you will receive notification from them directly.

RE-REGISTRATION NOTES:
As particular steps must be completed, re-registration does not happen automatically after payment has been made. 

If you have made payment to your account after you have been deregistered, please ensure that you contact the Business Office directly to confirm your account is up-to-date and to be provided with a confirmation of payment letter in order to begin your petition to re-register.

It is important to note that re-registering back into courses is a lengthy process involving multiple departments however, petition approval is not always guaranteed.

Please also note that if your petition to re-register is approved, you will only be re-registered in the current term from which you were deregistered from.  Any courses that you were already registered for in upcoming terms are forfeit.  You must re-register for these courses again via LORIS.  It is also not guaranteed that you will be able to re-register in any courses as they may be full or no longer available to you.