Supports a Culture of Service
“Adds value by identifying, understanding and effectively responding to the needs of our stakeholders.”
- Follows through and delivers on commitments
- Interacts with others as individuals and supports an environment of “personal service”
- Demonstrates an understanding of the value and importance of building and supporting strong stakeholder relationships
- Is recognized and respected by others as a trusted resource and valued professional
What can this look like?
- Communicate in person rather than through email or over the phone as much as possible to enhance relationships
- Initiate a service guarantee
- Seek stakeholder feedback on services provided and take action to improve
