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Wilfrid Laurier University Human Resources
February 28, 2015

Canadian Excellence


Learning and Organizational Development

Exciting Learning Opportunities

Feb 5/13

5-Star Customer Service

During this workshop, you will explore the factors that make service outstanding and how to project a customer-friendly image to enhance your reputation. You will learn how you can provide positive experiences to meet or exceed your customers' expectations.

Thursday, February 21st OR Wednesday, March 13th Waterloo
Tuesday, February 19th Brantford

Taming the Email Monster

Overwhelmed by the number of emails you receive? Looking for tools to manage the numbers and determine what is high priority and low priority? This workshop will leave you feeling less overwhelmed and equipped to better manage your productivity.

Friday, February 15th Brantford
Friday, March 1st OR Monday, March 18th Waterloo

Take Your Social Media Usage Beyond the Beginner Level

Does your department have Twitter and Facebook accounts but you only have 20 likes? Join the Stryve Group as they explore how to increase social media presence, engage stakeholders and get them to take action. This course is designed for participants who have a working knowledge of Twitter and Facebook.

Thursday, March 14th, Waterloo

Register now as we expect these workshops to fill up quickly. Follow this link for dates, locations and to register: and click on "Supports a Culture of Service" under Learning and Organizational Development.

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