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Wilfrid Laurier University School of Business & Economics
April 17, 2014
 
 
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PhD, MFin & MSc Programs

Friday, April 19: OB/HRM Speaker Series Presents Dr. Robert J. Bies

The Manager as Intuitive Politics: Blame Management in the Delivery of Bad News

Apr 18/13

Friday, April 19, 2013

10:00 - 11:30 am

SBE1230

Abstract
For those who deliver the bad news, blame is a key concern. This paper presents a qualitative study of 106 managers who delivered bad news. From this qualitative data, a grounded theory of blame manage-ment in the delivery of bad news was developed. It was found that managers engage in a variety of blame management activities before, during, and after the delivery of bad news. Further, these blame man-agement activities serve four primary functions: influ-encing causal judgments, fulfilling social expectations, lessening the perceived severity of the outcome, and building commitment and support. The implications of these findings for blame management and the deliv-ery of bad news are discussed.

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2013 OB/HRM Speaker Series: Dr. Robert Bies Document

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