Frequently Asked Questions

Q: Will my order be secure?

A: Yes. We use an external secure server provided by Information Gateway Services (Kitchener-Waterloo) Inc. When you enter this server you will be notified that any information you send is secure by the closed lock that will appear in the bottom bar of your browser window. We keep all personal information strictly confidential.

Q: Can I order by telephone?

A: Yes. Although we provide an on-line order system, you can also order via telephone by calling 519 884 0710, ex 2079, Monday to Friday, 10:00am to 4:00 pm EST (or leave a message after business hours)

Q: How do you calculate your shipping rates? Do you charge a handling fee?

A: We use Canada Post's online postage calculator and charge you the exact cost only, without any handling fee. See our shipping policy for full details.

Q: How quickly will you process my order?

A: Immediately. Your order will be processed and in the mail within one or two business days. See our shipping policy for full details.

Q: What happens if my order fails to arrive?

A: Although is an extremely rare occurrence, we guarantee delivery of your book. If your book fails to arrive we will send you another at no additional cost. Your satisfaction is guaranteed. See our shipping policy for full details.

Q: What if my book is damaged?

A: We guarantee that new books will arrive undamaged and that used books will arrive in the condition described on the website. If you are unhappy with your purchase, call or email us and we will either refund your money or send you a new book. Your satisfaction is guaranteed and you will not incur additional expenses. See our returns policy for full details.