Dr. Chatura Ranaweera
Associate Professor and Head of Marketing Area
Contact InformationEmail: firstname.lastname@example.org
Phone: 519.884.0710 ext.2576
Office Location: P2064
Office Hours: By appointment
Academic BackgroundPhD (Cambridge University), MEngM (George Washington University), BSc (University of Moratuwa)
Dr. Ranaweera’s area of research is Services and Relationship Marketing. He also teaches a PhD seminar on the same topic, in addition to his MBA and BBA teaching in Services Marketing Management. He is also the Co-Editor of MSQ (Managing Service Quality).
Dr. Ranaweera’s research has appeared or will shortly appear in the European Journal of Marketing, International Journal of Service Industry Management, Marketing Theory, Managing Service Quality, the International Journal of Operations and Production Management, and the Journal of Targeting Measurement and Analysis for Marketing. He has been the recipient of a number of external research grants; from both the public (SSHRC) and private (Telecom industry) sectors. He has also received numerous research excellence awards, including best paper awards at some of AMA's leading conferences. Dr. Ranaweera is also the co-author of an award winning case publication.
Prior to joining Laurier, he has worked or consulted for a number of leading organizations including Accenture, British Telecom, the Ceylon Chamber of Commerce, the World Bank and the Japan Bank for International Co-operation. He has also worked for and managed an Engineering consulting firm in the construction sector.
He holds a PhD from the University of Cambridge, England. He was also a Fulbright Scholar and a Cambridge Commonwealth Scholar.
Customer Relationships, Customer Loyalty, Service Failure and Recovery, Word of Mouth Behavior, Consumer behavior in service interactions.
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