Carmen,

Thank you very much for the amazing help you provided me on March 17 regarding room bookings for a May conference. With great patience and skill you guided me through the options for rooms to replace the bookings I thought I had made. Your modest commitment to doing everything possible to get me out of a bind, with professionalism and humour, ensured that I avoided what would most certainly have been a disaster. You are a super star and I will always be grateful for your help.

Wendy Webb