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Wilfrid Laurier University Information and Communication Technologies
May 25, 2016

Canadian Excellence
SJ2010c

Sharon Janics

Computer Support Technician (ResNet)

Contact Information
Email: sjanics@wlu.ca
Phone: 519-884-1970 ext.x4145

Office Location: R132
Office Hours: 8:30 - 4:30
Academic Background

Industry Qualifications: HDA, A+, MCP, MCSE+I, SCO CUSA, ITIL

Certified Help Desk Analyst (HDI)

A+ COMPtia Computer Technician

Microsoft Certified Systems Engineer + Internet

ITIL v2.0 Certified