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Wilfrid Laurier University Information and Communication Technologies
July 26, 2014
 
 
Canadian Excellence
SJ2010c

Sharon Janics

Service Desk Analyst

Contact Information
Email: sjanics@wlu.ca
Phone: 519-884-1970 ext.x4145

Office Location: BA304
Office Hours: 9:00 am - 5:00 pm
Academic Background

Industry Qualifications: HDA, A+, MCP, MCSE+I, SCO CUSA, ITIL

Certified Help Desk Analyst (HDI)

A+  COMPtia Computer Technician

Microsoft Certified Systems Engineer + Internet

ITIL v2.0 Certified