What is the Employee Assistance Program (E.A.P.)?
It is a confidential, professional counselling service for eligible WLU employees and their families. It is a free, voluntary and high quality service provided by the Mosaic Counselling & Family Services(formerly CFCC). The Mosaic Counselling & Family Services is a professional counselling agency that has been helping children, individuals and families since 1952. Mosaic Counselling & Family Services exists so people find the strength, skills and confidence to deal with life’s challenges and opportunities. A Mosaic Counselling & Family Services EAP helps clients find solutions, increase their personal effectiveness, and improve their overall satisfaction with life
How do I make an appointment?
To arrange a confidential appointment at Mosaic Counselling & Family Services, simply call:
24/7/365 hotline: 1-800-743-4140 (English)/ 1-888-687-9197 (French)
Eligible WLU employees and their family members are invited to call at any time with any question. Mosaic Counselling & Family Services facilitates the client getting the information and support they need to develop effective solutions. The intake process includes locating complementary community resources where helpful. Where counselling is the appropriate solution, the client is matched from the outset with the most appropriate counsellor. An appointment is scheduled at the time of the first call. Immediate crises appointments are available.
Where are they located?
The Mosaic Counselling & Family Services head office is located at 400 Queen St. S., Kitchener, Ontario, N2G 1W7
Mosaic Counselling & Family Services is member of Family Services Employee Assistance Program (FSEAP), a national EAP provider with over 50 offices across Canada. Through our FSEAP offices across Canada, Mosaic Counselling & Family Services offers WLU employees access to similarly qualified, trained, and certified staff, in locations where WLU employees work and live including Brantford, Cambridge, Guelph, Milton, Mississauga and Toronto.
