When employees feel mistreated by customers, are they more likely to sabotage their customers? In an article published in the Academy of Management Journal, Jessie Zhan and her coauthors found that the answer is yes. Zhan’s research helps organizations understand what factors lead to sabotage and how they can more effectively manage their employees to prevent these behaviors from occurring. Zhan is a prolific researcher who currently serves on the editorial board of the Journal of Business and Psychology.
Yujie (Jessie) Zhan