Information Technology Projects by International Logistics Services Providers: The Case of Canada's Small Customs Brokers (ABSTRACT)
published: 2006 | Research publication | Refereed Journals - ODS
Haughton, M.A. (2006). "Information Technology Projects by International Logistics Services Providers: The Case of Canada's Small Customs Brokers". Canadian Journal of Administrative Sciences, 23 (1), 17-33.
ABSTRACT: This study explores the motives and effects of information and communication technology (ICT) investments made by some of Canada's small customs brokers. Like other providers of support services for global supply chain operations, customs brokers have been implored to recognize the significant rewards of effectively deployed ICT. Using qualitative data on eight small Canadian customs brokers, this study determines the extent to which expectation of those rewards motivated the workers' ICT investments. Drawing on institutional theory to complement the analysis, the study finds that the motives transcend belief in ICT projects' inherent utility. This and related findings on the impact of ICT projects on the brokers, extend knowledge concerning the study of important ICT investment decisions in the context of trans-border goods movement.
revised Aug 25/06
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