Site Accessibility Statement
Wilfrid Laurier University Leaf
April 18, 2014
 
 
Canadian Excellence

Michael Haughton




Contact:

email: Michael Haughton
phone: 519.884.0710
ext: 6205

 

Documents


Michael Haughton

Assigning Delivery Routes to Drivers Under Variable Customer Demands (ABSTRACT)


M. Haughton

published: 2006 | Research publication | Refereed Journals - ODS

Haughton, M.A. (2006). "Assigning Delivery Routes to Drivers Under Variable Customer Demands". Transportation Research: Part E, 43 (2), 157-172.

 


 

ABSTRACT: This study covers situations in which random day-to-day customer demands complicate decisions made by managers of vehicle routing/dispatch operations. The paper proposes and analyzes a rule to guide the decision of interest: daily assignment of delivery routes to drivers. The rule targets customer service goals by trying to maximize the likelihood that each customer will continue to be served by the driver who is most familiar with that customer. Statistical analysis of the rule yields several managerial implications about pursuing maximum customer-driver familiarity. Among these is the potentially problematic wide disparity in a customer's level of familiarity with different drivers

 

Download the article at: http://proquest.umi.com/pqdweb?did=1183516751&sid=1&Fmt=2&clientId=27850&RQT=309&VName=PQD

revised Aug 25/06

View all Michael Haughton documents