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Hamid Noori

Proposing a Compact Instrument of Measure Supplier Customer Relationships in the Context of TQM Activities (ABSTRACT)


Noori, H., & Aghdasi, M.

published: 2002 | Research publication | Refereed Journals - ODS

Noori, H., & Aghdasi, M. (2002). "Proposing a Compact Instrument of Measure Supplier Customer Relationships in the Context of TQM Activities", Quality Management Journal 9 (3), 8-17.


ABSTRACT: This article reports on a study of the factors that characterize a complete supplier-buyer partnership, and a more cooperative orientation in the channel. Data were collected for 33 elements of supplier-customer relationships from 205 Canadian manufacturing organizations. Principal component analysis was used to provide a relatively compact instrument that allows researchers and practitioners to measure supplier-customer relations more effectively and efficiently. This model of factor extraction indicates that three major components account for most of the scale variance. These components are: 1. improvement activities, 2. long-term purchasing, and 3. market adjustment. The application of this model to supplier-buyer relations has brought to light two main issues. First, the relationships between OEMs and their key suppliers have focused mainly on long-term purchasing arrangements and market adjustment. Second, joint improvement activities have not been given adequate attention despite the relative importance of this dimension of supplier-customer relations.

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revised Jul 28/08

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