Documents
Kevin Hendricks
Does Implementing an Effective TQM Program Actually Improve Operating Performance
K. Hendricks, V. Singhal
published: 1997 | Research publication | Adobe Acrobat Files
"Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms that have Won Quality Awards"
Management Science, Vol. 43, No. 9, September 1997, pp. 1258-1274
All rights reserved. Posted for "Fair Use" only. Further reproduction prohibited without approval of copyright owners.
Download: PDF (2.14MB) tqm_operating_perf.pdf
revised Jul 17/06
View all Kevin Hendricks documents
