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September 2, 2014
 
 
Canadian Excellence

Kevin Hendricks



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Kevin Hendricks

Does Implementing an Effective TQM Program Actually Improve Operating Performance


K. Hendricks, V. Singhal

published: 1997 | Research publication | Adobe Acrobat Files

"Does Implementing an Effective TQM Program Actually Improve Operating Performance?  Empirical Evidence from Firms that have Won Quality Awards"
Management Science, Vol. 43, No. 9, September 1997, pp. 1258-1274 

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Download: PDF (2.14MB)    tqm_operating_perf.pdf

revised Jul 17/06

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