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August 27, 2014
 
 
Canadian Excellence

Kevin Hendricks



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Kevin Hendricks

Firm Characteristics, Total Quality Management, and Financial Performance


K. Hendricks, V. Singhal

published: 2001 | Research publication | Adobe Acrobat Files

"Firm Characteristics, Total Quality Management, and Financial Performance: An Empirical Investigation"
Journal of Operations Management, Vol. 19, 2001, pp.269-285 

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revised Jul 17/06

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