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Making Quality Work in the Agricultural Division of Hubert Industries
Celeste M. Brotheridge
published: 2006 | Case Study | Small Business/Entrepreneurship
Subject Area: Organizational Business; Small Business/Entrepreneurship; Introductory Business
Key Issues: Quality management; Manufacturing management; Small business management
Case Description:
Monique, a management consultant, just finished reviewing the
operations of a division of a manufacturing company in terms of its
emphasis on quality production and operations. On her note pad, she had
written the following points: quality costs were not being measured; an
inspection approach to quality was being used; quality had a low
profile in the organization; the division had traditional relationships
with its
suppliers; customers were not involved; and statistical process control
wasn't used. She wasn't sure if she was focusing on the right
information. Also, generally speaking, the business was very well
managed especially given the challenging circumstances in the
division's industry. However, Monique believed that significant
opportunities existed for the company to adopt a stronger focus on
quality operations in the division. Her current task was to make
recommendations that would set it on a more profitable path and deliver
her project report to the president of the company.
# Case Pages: 7
Case Number: 030091-W
Teaching Note: Yes
revised Aug 6/06
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