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Looming Crisis: Kids R People 2 Transportation Ltd., A
Ailene Holder, Andrew Templer
published: 2006 | Case Study | Communications
Subject Area: Human Resource Management; Organizational Behaviour; Business Policy/Strategic Management; Communications
Key Issues: Employment equity; Strategic staffing; Labour relations; Conflict management
Case Description: This case depicts a staffing dilemma faced by
Tuscany Kavanaugh, an HR Manager in the school bus transportation
industry. In the case, Tuscany faces mounting staffing pressures as she
struggles to recruit and maintain an adequate number of drivers in the
unpredictable world of student transportation in the winter. The
breaking point arises when Tuscany's employment equity recruitment
efforts threaten to
interrupt regular service provision at KRP2's largest division--Metro
East. Tuscany has to make a decision regarding the accommodation of a
Muslim religious holiday--EID. Muslim drivers represent 25% of the 400
drivers in the pool, which will have an adverse effect on service
levels, but she also has to consider the impact her choice will have on
other drivers. Making matters critical is that their contract with the
Montreal School Board is up for renewal.
# Case Pages: 8
Case Number: 140026-W
Teaching Note: Yes
revised Aug 6/06
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