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Back to Basics: Participative Management at Hubert Industries Likert Style
Celeste M. Brotheridge
published: 2006 | Case Study | Introductory Business
Subject Area: Human Resource Management; Organizational Behaviour; Small Business/Entrepreneurship; Introductory Business
Key Issues: Leadership; Management; Small business management
Case Description: As is typical in management development or
360 degree feedback processes, the manager in this case has solicited
feedback regarding his managerial style and, now, he faces the
challenge of interpreting the results and deciding his next steps.
Claude, the President of Hubert Industries, heaved a sigh of relief
after reviewing a consultant's report containing survey feedback that
compared his and his management team's evaluation of his management
style. He thought that the feedback was generally positive although
improvement was possible in a few areas. The consultant indicated that
Claude's next step was to meet with his management team to review the
results and develop action plans. Claude wondered what he should say at
the management team meeting scheduled for the next morning.
# Case Pages: 5
Case Number: 140041-W
Teaching Note: Yes
revised Aug 6/06
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